Lição 2: Office Administration

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Finalidades e objectivos

Neste capítulo irá aprender e praticar vocabulário relacionado com administração.

Irá praticar as seguintes competências e funções:

  • descrever competências ligadas à administração
  • dar instruções positivas e negativas
  • funções de secretariado

Foco gramatical desta lição:

Vocabulário

cliente
agenda
chefe
calendário
dinheiro
correio/estafeta
secretária
diário
e-mail
envelope
fax
ficheiro
empresa
pasta
fatura
etiqueta
disposição
carta
correio
administração
administrador
marketing
reunião
memo
mensagem
minutos
gabinete
material de escritório
repartição
(PA)assistente pessoal
fotocopiadora
fotocópia
correio
imprimir
impressora
relatório
vendas
horário
secretária
taquigrafia
assinatura
habilidade
pessoal
selo
papelaria
arquivar
assinar
escrever
máquina de escrever
local de trabalho

Exercícios de vocabulário

Exercício1: Exercícios de vocabulário

Completem a tradução certa para cada expressão que segue.

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Exercícios auditivos

Exercício1: Questões da escolha múltipla

Escolham a resposta correcta.

Gravaçaõ:
Transcriçaõ:

Today's office workers do more than make coffee, make travel arrangements for their bosses, answer the phone, and type letters. Office workers today are often no longer called typists or secretaries, but administrative assistants or personal assistants. Typewriters and shorthand are mostly a thing of the past, but modern secretaries must do more tasks and need more skills than ever. They must be able to use computer applications such as a word processor, spreadsheets, databases and so on, as well as other office equipment. In a small business, the secretary is often the first point of contact, so he or she must make a good impression and be professional when dealing with visitors.

Este exercício é disponível também na forma puramente audio/oral:
  1. A modern secretary types on:
    a. 
    b. 
    c. 
    ?
  2. What skills does a secretary need?
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?
  4. Which is correct?
    a. 
    b. 
    c. 
    ?
  5. When dealing with visitors the secretary must:
    a. 
    b. 
    c. 
    ?

Exercício2: Questões da escolha múltipla

Escolham a resposta correcta.

Gravaçaõ:
Transcriçaõ:
ManagerHave you filed the invoices and sent the memos to the Marketing and Accounts Departments?
SecretaryI'm afraid the memos aren't ready yet, but I've done the filing.
ManagerPlease send them off as soon as possible. Were there any phone calls while I was in the meeting?
SecretaryYes, Mr White from MegaSoft rang to cancel his appointment. He's extremely sorry. He'll ring back to arrange another meeting.
ManagerOK. Ask him if he can come on Thursday at 10 a.m.
SecretaryRight.
Este exercício é disponível também na forma puramente audio/oral:
  1. What has the secretary still to do?
    a. 
    b. 
    c. 
    ?
  2. Where was the manager when Mr White called?
    a. 
    b. 
    c. 
    ?
  3. Who has cancelled the appointment?
    a. 
    b. 
    c. 
    ?
  4. Who will ring back to arrange another meeting?
    a. 
    b. 
    c. 
    ?
  5. When can the manager see Mr White?
    a. 
    b. 
    c. 
    ?

Exercício3: Questões da escolha múltipla

Escolham a resposta correcta.

Gravaçaõ:
Transcriçaõ:
Alec StoneGood morning. This is M.I.C. in the UK. Is that the Accounts

department? :Deborah: Yes, this is Deborah speaking. How can I help you? :Alec: Well, it's about our invoice of January 13th. I'm afraid we haven't received payment yet. :Deborah: And how much was it for? :Alec: £7,896.65. :Deborah: Oh, I'm very sorry. We need an invoice in dollars. Our computer program can't deal with non-dollar invoices.

Este exercício é disponível também na forma puramente audio/oral:
  1. Where is M.I.C.?
    a. 
    b. 
    c. 
    ?
  2. Where does Deborah work?
    a. 
    b. 
    c. 
    ?
  3. What's the date on the invoice?
    a. 
    b. 
    c. 
    ?
  4. Why is Mr Stone ringing?
    a. 
    b. 
    c. 
    ?
  5. What's wrong with the invoice?
    a. 
    b. 
    c. 
    ?

Exercício4: Questões da escolha múltipla

Escolham a resposta correcta.

Gravaçaõ:
Transcriçaõ:

Mr Smith is talking about his secretary:

My PA, Margaret, is very efficient and professional at all times. She has excellent oral and written skills. She is very discreet, especially when dealing with complaints. She is willing to assist and shows initiative in times of crisis. Her duties include: dealing with correspondence, planning and organising work, arranging appointments, arranging travel and preparing for meetings and conferences.

Este exercício é disponível também na forma puramente audio/oral:
  1. What do the initials PA stand for?
    a. 
    b. 
    c. 
    ?
  2. What does Margaret show in times of crisis?
    a. 
    b. 
    c. 
    ?
  3. Which of the following doesn't Mr Smith mention:
    a. 
    b. 
    c. 
    ?
  4. Mr Smith's PA's duties do not include:
    a. 
    b. 
    c. 
    ?

Compreenção geral

Exercício1: Certa/errada

Para cada afirmação em baixo escolham se é certa ou errada.

Este exercício é disponível também na forma puramente audio/oral:
  1. A secretary must be able to use a word processor.


    ?
  2. A PA does not need to be skilled in oral and written communication.


    ?
  3. Nowadays secretaries don't usually use typewriters.


    ?
  4. A secretary never arranges appointments and travel.


    ?
  5. In a modern office the role of the secretary is important.


    ?
  6. Secretarial staff file documents and invoices.


    ?
  7. A memo is a document which is sent to customers by post.


    ?
  8. Typewriters and shorthand are mostly a thing of the past.


    ?
  9. Secretaries do not keep diaries or send e-mails.


    ?
  10. Secretaries can often sign letters for their bosses.


    ?

Exercício2: Completaçaõ das frazes

Exercitem a fala. Completem as frazes que ouvem na gravaçaõ, conforme o modelo.

Apertem o botão "passar" para passar as instruções:

Exercícios gramaticais

Exercício1: Transformação

Change the affirmative imperative to negative, and the negative imperative to affirmative.

Este exercício é disponível também na forma puramente audio/oral:
Exemplo:

Switch on the printer.
Don't switch on the printer.

Don't copy this letter.
Copy this letter.

  1. A.
    B. ?
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    B. ?
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    B. ?
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    B. ?
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    B. ?
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    B. ?
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    B. ?
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    B. ?
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    B. ?

Exercício2: Substituição

In general, TO MAKE means to create something, but in some cases you simply have to learn the expression. Let's practise.

Este exercício é disponível também na forma puramente audio/oral:
Exemplo:

Make a phone call, please. (a cup of coffee for me)
Make a cup of coffee for me, please.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

Exercício3: Substituição

In general, TO DO means to perform an action, but in some cases you simply have to learn the expression. Let's practise.

Este exercício é disponível também na forma puramente audio/oral:
Exemplo:

She does her work very well. (all the filing in the office)
She does all the filing in the office.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Exercício4: Substituição

Let's practise the Present Perfect.

Este exercício é disponível também na forma puramente audio/oral:
Exemplo:

Have you done the filing? (sent off the post)
Have you sent off the post?


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Exercício5: O que é correcto

Escolham a resposta correcta.

Este exercício é disponível também na forma puramente audio/oral:
  1. a. 
    b. 
    ?
  2. a. 
    b. 
    ?
  3. a. 
    b. 
    ?
  4. a. 
    b. 
    ?
  5. a. 
    b. 
    ?
  6. a. 
    b. 
    ?

Consolidação

Exercício1: Certa/errada

Para cada afirmação em baixo escolham se é certa ou errada.

Gravaçaõ:
Transcriçaõ:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices. In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

Este exercício é disponível também na forma puramente audio/oral:
  1. Offices have more or less the same layout in all companies.


    ?
  2. A large company may be divided into different departments.


    ?
  3. Large open offices can be divided up using partitions.


    ?
  4. Mail and post are the same thing.


    ?
  5. Using a word processor is not a useful skill for a secretary.


    ?
  6. Large companies do not use temps.


    ?
  7. Temp agencies have become popular in recent years.


    ?
  8. Working conditions in offices have improved in recent years.


    ?
  9. An accountant must always have his own office.


    ?
  10. Sales and Marketing are different departments in a large company.


    ?

Exercício2: Dictado

Escutem a gravação completa. Depois passem à casa de entrada ao usar a tecla „>“ para passar o dictado aos partes e escrevam o texto dictado. Mais informações a procurar no apontamento para os exercícios.

Gravaçaõ:
Transcriçaõ:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices.

?

Exercício3: Jogo de completo

Escutem atentivamente a gravação e depois completem os espaços vazios no texto abaixo ao usar as mesmas palavras.

Gravaçaõ:
Transcriçaõ:

In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

In a small firm the members of ?, for example the manager, accountant and secretary, may all ? individual rooms, and the organisation of work ? be more flexible.

In all cases, ?, the duties of secretarial staff will be similar and will ? word processing, taking minutes of meetings, filing, reception of visitors ?.

Because of this, many companies nowadays use the services of agencies ? specialise in sending temporary secretaries, known ? 'temps', in order to save ? staff costs. Also in recent years much more importance has been given to working conditions in offices, with ? to things like safety, lighting, ventilation and temperature.

Exercício4: Completação com a escolha

Escolham a possibilidade mais conveniente para completar as frazes seguintes.

Este exercício é disponível também na forma puramente audio/oral:
  1. Today's office workers do more ____ make coffee and photocopies.
    a. 
    b. 
    c. 
    ?
  2. The PA ____ sent off the documents yet.
    a. 
    b. 
    c. 
    ?
  3. Get the letters ____ as soon as possible.
    a. 
    b. 
    c. 
    ?
  4. I'm afraid the memos aren't ready ____ .
    a. 
    b. 
    c. 
    ?
  5. He will ring ____ to arrange another meeting.
    a. 
    b. 
    c. 
    ?
  6. A secretary must ____ to use a computer.
    a. 
    b. 
    c. 
    ?
  7. Mr White rang to cancel his ____ .
    a. 
    b. 
    c. 
    ?
  8. I think you have ____ a mistake in your invoice.
    a. 
    b. 
    c. 
    ?
  9. Is ____ the accounts department?
    a. 
    b. 
    c. 
    ?
  10. It's ____ our invoice of January 13th.
    a. 
    b. 
    c. 
    ?
  11. My PA ____ very efficient.
    a. 
    b. 
    c. 
    ?
  12. We're ____ a lot of business with China.
    a. 
    b. 
    c. 
    ?
  13. Have you ____ those documents?
    a. 
    b. 
    c. 
    ?
  14. Mr Pringle needs to ____ those letters.
    a. 
    b. 
    c. 
    ?
  15. In the new building we're going to have a new office ____ .
    a. 
    b. 
    c. 
    ?
  16. My secretary's ____ include making all the travel arrangements.
    a. 
    b. 
    c. 
    ?
  17. I haven't had time to do it ____ .
    a. 
    b. 
    c. 
    ?
  18. ____ fax the documents.
    a. 
    b. 
    c. 
    ?
  19. Secretaries nowadays don't usually need to ____ shorthand.
    a. 
    b. 
    c. 
    ?
  20. Have you ____ finished everything?.
    a. 
    b. 
    c. 
    ?

Lista de controle

Utilize a seguinte lista para saber se tirou o máximo partido desta unidade. Deveria ser capaz de:

  • descrever tarefas de secretariado
Versão2.0 (2011-12-07 01:36 CET)
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