Unità 2: Office Administration

Indietro

Obiettivi e orientamento

In quest'unità imparerai ed eserciterai il lessico relativo all'amministrazione e lavoro d'ufficio.

Eserciterai le seguenti conoscenze e capacità:

  • descrizione di competenze d'ufficio
  • dare le istruzioni positive e negative
  • ruoli di segreteria

L'orientamento grammaticale di quest'unità è:

Lessico

ragioniere
agenda
dirigente
calendario
contanti
corriere
scrivania
diario
email, posta eletronica
busta
fax
fascicolo
azienda
cartella
fattura
etichetta
progetto, schema di lavoro
lettera
posta
amministrazione, direzione
amministratore, direttore
compra-vendita
riunione, incontro di lavoro
promemoria
messaggio
minuti
ufficio
forniture per ufficio
divisione
(PA)assistente personale
fotocopiatrice
fotocopia
postae
stampa, pubblicazione
stampante
rapporto
vendite
schedario, programma
segretaria
stenografia
firma
pratica, abilità
personale
timbro
cancelleria
archiviare
firmare
scrivere a macchina
macchina da scrivere
utensili di lavoro

Esercizi di lessico

Esercizio 1: Esamina le tue conoscenze

Completa la traduzione corretta per ciascuna delle seguenti espressioni.

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Comprensione d'ascolto

Esercizio 1: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:
Trascrizione:

Today's office workers do more than make coffee, make travel arrangements for their bosses, answer the phone, and type letters. Office workers today are often no longer called typists or secretaries, but administrative assistants or personal assistants. Typewriters and shorthand are mostly a thing of the past, but modern secretaries must do more tasks and need more skills than ever. They must be able to use computer applications such as a word processor, spreadsheets, databases and so on, as well as other office equipment. In a small business, the secretary is often the first point of contact, so he or she must make a good impression and be professional when dealing with visitors.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. A modern secretary types on:
    a. 
    b. 
    c. 
    ?
  2. What skills does a secretary need?
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?
  4. Which is correct?
    a. 
    b. 
    c. 
    ?
  5. When dealing with visitors the secretary must:
    a. 
    b. 
    c. 
    ?

Esercizio 2: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:
Trascrizione:
ManagerHave you filed the invoices and sent the memos to the Marketing and Accounts Departments?
SecretaryI'm afraid the memos aren't ready yet, but I've done the filing.
ManagerPlease send them off as soon as possible. Were there any phone calls while I was in the meeting?
SecretaryYes, Mr White from MegaSoft rang to cancel his appointment. He's extremely sorry. He'll ring back to arrange another meeting.
ManagerOK. Ask him if he can come on Thursday at 10 a.m.
SecretaryRight.
Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. What has the secretary still to do?
    a. 
    b. 
    c. 
    ?
  2. Where was the manager when Mr White called?
    a. 
    b. 
    c. 
    ?
  3. Who has cancelled the appointment?
    a. 
    b. 
    c. 
    ?
  4. Who will ring back to arrange another meeting?
    a. 
    b. 
    c. 
    ?
  5. When can the manager see Mr White?
    a. 
    b. 
    c. 
    ?

Esercizio 3: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:
Trascrizione:
Alec StoneGood morning. This is M.I.C. in the UK. Is that the Accounts

department? :Deborah: Yes, this is Deborah speaking. How can I help you? :Alec: Well, it's about our invoice of January 13th. I'm afraid we haven't received payment yet. :Deborah: And how much was it for? :Alec: £7,896.65. :Deborah: Oh, I'm very sorry. We need an invoice in dollars. Our computer program can't deal with non-dollar invoices.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. Where is M.I.C.?
    a. 
    b. 
    c. 
    ?
  2. Where does Deborah work?
    a. 
    b. 
    c. 
    ?
  3. What's the date on the invoice?
    a. 
    b. 
    c. 
    ?
  4. Why is Mr Stone ringing?
    a. 
    b. 
    c. 
    ?
  5. What's wrong with the invoice?
    a. 
    b. 
    c. 
    ?

Esercizio 4: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:
Trascrizione:

Mr Smith is talking about his secretary:

My PA, Margaret, is very efficient and professional at all times. She has excellent oral and written skills. She is very discreet, especially when dealing with complaints. She is willing to assist and shows initiative in times of crisis. Her duties include: dealing with correspondence, planning and organising work, arranging appointments, arranging travel and preparing for meetings and conferences.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. What do the initials PA stand for?
    a. 
    b. 
    c. 
    ?
  2. What does Margaret show in times of crisis?
    a. 
    b. 
    c. 
    ?
  3. Which of the following doesn't Mr Smith mention:
    a. 
    b. 
    c. 
    ?
  4. Mr Smith's PA's duties do not include:
    a. 
    b. 
    c. 
    ?

Comprensione generale

Esercizio 1: Vero/Falso

Per ogni espressione sottomenzionata scegli se è vera o falsa.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. A secretary must be able to use a word processor.


    ?
  2. A PA does not need to be skilled in oral and written communication.


    ?
  3. Nowadays secretaries don't usually use typewriters.


    ?
  4. A secretary never arranges appointments and travel.


    ?
  5. In a modern office the role of the secretary is important.


    ?
  6. Secretarial staff file documents and invoices.


    ?
  7. A memo is a document which is sent to customers by post.


    ?
  8. Typewriters and shorthand are mostly a thing of the past.


    ?
  9. Secretaries do not keep diaries or send e-mails.


    ?
  10. Secretaries can often sign letters for their bosses.


    ?

Esercizio 2: Completamento della frase

Esercita il parlare. Dopo aver udito il testo completa le frasi secondo l'esempio.

Premi il pulsante ‘Play’ per riascoltare le istruzioni:

Esercizi di grammatica

Esercizio 1: Trasformazione

Change the affirmative imperative to negative, and the negative imperative to affirmative.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
Esempio:

Switch on the printer.
Don't switch on the printer.

Don't copy this letter.
Copy this letter.

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
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    B. ?
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    B. ?
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    B. ?
  7. A.
    B. ?
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    B. ?
  9. A.
    B. ?
  10. A.
    B. ?

Esercizio 2: Sostituzione

In general, TO MAKE means to create something, but in some cases you simply have to learn the expression. Let's practise.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
Esempio:

Make a phone call, please. (a cup of coffee for me)
Make a cup of coffee for me, please.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

Esercizio 3: Sostituzione

In general, TO DO means to perform an action, but in some cases you simply have to learn the expression. Let's practise.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
Esempio:

She does her work very well. (all the filing in the office)
She does all the filing in the office.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Esercizio 4: Sostituzione

Let's practise the Present Perfect.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
Esempio:

Have you done the filing? (sent off the post)
Have you sent off the post?


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Esercizio 5: Cosa è corretto

Scegli la risposta corretta.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. a. 
    b. 
    ?
  2. a. 
    b. 
    ?
  3. a. 
    b. 
    ?
  4. a. 
    b. 
    ?
  5. a. 
    b. 
    ?
  6. a. 
    b. 
    ?

Esercizi riepilogativi

Esercizio 1: Vero/Falso

Per ogni espressione sottomenzionata scegli se è vera o falsa.

Registrazione:
Trascrizione:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices. In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. Offices have more or less the same layout in all companies.


    ?
  2. A large company may be divided into different departments.


    ?
  3. Large open offices can be divided up using partitions.


    ?
  4. Mail and post are the same thing.


    ?
  5. Using a word processor is not a useful skill for a secretary.


    ?
  6. Large companies do not use temps.


    ?
  7. Temp agencies have become popular in recent years.


    ?
  8. Working conditions in offices have improved in recent years.


    ?
  9. An accountant must always have his own office.


    ?
  10. Sales and Marketing are different departments in a large company.


    ?

Esercizio 2: Dettato

Prima ascolta l'intera registrazione. Dopo passa nella casella d'ingresso di testo, premi il pulsante ‘>’ per ripetere il dettato passo dopo passo e scrivi il testo. Maggiori informazioni troverai nell'aiuto per l'esercizio.

Registrazione:
Trascrizione:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices.

?

Esercizio 3: Completamento delle risposte

Ascolta attentamente la registrazione dopodiché completa gli spazi vuoti nel testo sottoriportato usando le parole uguali.

Registrazione:
Trascrizione:

In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

In a small firm the members of ?, for example the manager, accountant and secretary, may all ? individual rooms, and the organisation of work ? be more flexible.

In all cases, ?, the duties of secretarial staff will be similar and will ? word processing, taking minutes of meetings, filing, reception of visitors ?.

Because of this, many companies nowadays use the services of agencies ? specialise in sending temporary secretaries, known ? 'temps', in order to save ? staff costs. Also in recent years much more importance has been given to working conditions in offices, with ? to things like safety, lighting, ventilation and temperature.

Esercizio 4: Completamento a scelta

Scegli la possibilità più appropriata per completare ciascuna delle seguenti frasi.

Questo esercizio è disponibile anche puramente nella versione udita/orale:
  1. Today's office workers do more ____ make coffee and photocopies.
    a. 
    b. 
    c. 
    ?
  2. The PA ____ sent off the documents yet.
    a. 
    b. 
    c. 
    ?
  3. Get the letters ____ as soon as possible.
    a. 
    b. 
    c. 
    ?
  4. I'm afraid the memos aren't ready ____ .
    a. 
    b. 
    c. 
    ?
  5. He will ring ____ to arrange another meeting.
    a. 
    b. 
    c. 
    ?
  6. A secretary must ____ to use a computer.
    a. 
    b. 
    c. 
    ?
  7. Mr White rang to cancel his ____ .
    a. 
    b. 
    c. 
    ?
  8. I think you have ____ a mistake in your invoice.
    a. 
    b. 
    c. 
    ?
  9. Is ____ the accounts department?
    a. 
    b. 
    c. 
    ?
  10. It's ____ our invoice of January 13th.
    a. 
    b. 
    c. 
    ?
  11. My PA ____ very efficient.
    a. 
    b. 
    c. 
    ?
  12. We're ____ a lot of business with China.
    a. 
    b. 
    c. 
    ?
  13. Have you ____ those documents?
    a. 
    b. 
    c. 
    ?
  14. Mr Pringle needs to ____ those letters.
    a. 
    b. 
    c. 
    ?
  15. In the new building we're going to have a new office ____ .
    a. 
    b. 
    c. 
    ?
  16. My secretary's ____ include making all the travel arrangements.
    a. 
    b. 
    c. 
    ?
  17. I haven't had time to do it ____ .
    a. 
    b. 
    c. 
    ?
  18. ____ fax the documents.
    a. 
    b. 
    c. 
    ?
  19. Secretaries nowadays don't usually need to ____ shorthand.
    a. 
    b. 
    c. 
    ?
  20. Have you ____ finished everything?.
    a. 
    b. 
    c. 
    ?

Elenco di controllo

Dopo aver finito questa lezione dovresti essere in grado di:

  • descrivere i doveri di segretaria
Versione 2.0 (2011-12-07 01:36 CET)
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