Lecţia 2: Office Administration

Scopurile şi obiectivele

În această lecţie veţi învăţa lexicul practic din domeniul administrativ.

Veţi exersa următoarele cunoştinţe şi aptitudini:

descrierea aptitudinilor de birou
darea de instrucţiuni pozitive şi negative
rolul administrativ

Această lecţie se concentrează gramatical pe:

Lexic

	contabil
	agendă
	şef
	calendar
	numerar
	curier
	masă de scris
	agendă
	email
	plic
	fax
	fişier
	firmă
	dosar
	factură
	etichetă
	proiect de lucru, propunere
	scrisoare
	poştă
	management, conducere
	director
	marketing
	întrevedere de afaceri
	notiţă
	mesaj
	înscris, proces-verbal
	birou
	rezerve de efecte de birou
	ghişeu
(PA)	asistent personal
	fotocopiator
	fotocopie
	poştă
	tipăritură
	imprimantă
	mesaj
	vânzări
	plan de lucru, proiect
	secretară
	stenografie
	semnătură
	abilitate
	angajaţi
	timbru
	efecte de birou
	a salva în fişier
	a semna
	a bate la maşină
	maşină de scris
	material de lucru

Exersarea lexicului

Exerciţiul 1: Exersarea cuvintelor

Completaţi traducerea corectă pentru fiecare dintre termenii următori.

abilitate [?]
stenografie [?]
factură [?]
birou [?]
vânzări [?]
material de lucru [?]
director [?]
fişier [?]
calendar [?]
mesaj [?]
angajaţi [?]
management, conducere [?]
proiect de lucru, propunere [?]
timbru [?]
fotocopie [?]
etichetă [?]
contabil [?]
asistent personal [?]
a bate la maşină [?]
tipăritură [?]
poştă [?]
dosar [?]
întrevedere de afaceri [?]
email [?]
maşină de scris [?]
firmă [?]
fax [?]
imprimantă [?]
curier [?]
plan de lucru, proiect [?]
marketing [?]
notiţă [?]
plic [?]
fotocopiator [?]
şef [?]
efecte de birou [?]
agendă [?]
scrisoare [?]
masă de scris [?]
mesaj [?]
poştă [?]
rezerve de efecte de birou [?]
a semna [?]
ghişeu [?]
numerar [?]
a salva în fişier [?]
agendă [?]
semnătură [?]
înscris, proces-verbal [?]
secretară [?]

Exersarea auditivă

Exerciţiul 1: Întrebări cu variante multiple de răspunsuri

Selectaţi răspunsul corect.

Înregistrare:

Transcriere:

Today's office workers do more than make coffee, make travel arrangements for their bosses, answer the phone, and type letters. Office workers today are often no longer called typists or secretaries, but administrative assistants or personal assistants. Typewriters and shorthand are mostly a thing of the past, but modern secretaries must do more tasks and need more skills than ever. They must be able to use computer applications such as a word processor, spreadsheets, databases and so on, as well as other office equipment. In a small business, the secretary is often the first point of contact, so he or she must make a good impression and be professional when dealing with visitors.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

A modern secretary types on:
a.
b.
c.

[?]
What skills does a secretary need?
a.
b.
c.

[?]
Which is correct?
a.
b.
c.

[?]
Which is correct?
a.
b.
c.

[?]
When dealing with visitors the secretary must:
a.
b.
c.

[?]

Exerciţiul 2: Întrebări cu variante multiple de răspunsuri

Selectaţi răspunsul corect.

Înregistrare:

Transcriere:

Manager	Have you filed the invoices and sent the memos to the Marketing and Accounts Departments?
Secretary	I'm afraid the memos aren't ready yet, but I've done the filing.
Manager	Please send them off as soon as possible. Were there any phone calls while I was in the meeting?
Secretary	Yes, Mr White from MegaSoft rang to cancel his appointment. He's extremely sorry. He'll ring back to arrange another meeting.
Manager	OK. Ask him if he can come on Thursday at 10 a.m.
Secretary	Right.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

What has the secretary still to do?
a.
b.
c.

[?]
Where was the manager when Mr White called?
a.
b.
c.

[?]
Who has cancelled the appointment?
a.
b.
c.

[?]
Who will ring back to arrange another meeting?
a.
b.
c.

[?]
When can the manager see Mr White?
a.
b.
c.

[?]

Exerciţiul 3: Întrebări cu variante multiple de răspunsuri

Selectaţi răspunsul corect.

Înregistrare:

Transcriere:

Alec Stone	Good morning. This is M.I.C. in the UK. Is that the Accounts

department? :Deborah: Yes, this is Deborah speaking. How can I help you? :Alec: Well, it's about our invoice of January 13th. I'm afraid we haven't received payment yet. :Deborah: And how much was it for? :Alec: £7,896.65. :Deborah: Oh, I'm very sorry. We need an invoice in dollars. Our computer program can't deal with non-dollar invoices.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

Where is M.I.C.?
a.
b.
c.

[?]
Where does Deborah work?
a.
b.
c.

[?]
What's the date on the invoice?
a.
b.
c.

[?]
Why is Mr Stone ringing?
a.
b.
c.

[?]
What's wrong with the invoice?
a.
b.
c.

[?]

Exerciţiul 4: Întrebări cu variante multiple de răspunsuri

Selectaţi răspunsul corect.

Înregistrare:

Transcriere:

Mr Smith is talking about his secretary:

My PA, Margaret, is very efficient and professional at all times. She has excellent oral and written skills. She is very discreet, especially when dealing with complaints. She is willing to assist and shows initiative in times of crisis. Her duties include: dealing with correspondence, planning and organising work, arranging appointments, arranging travel and preparing for meetings and conferences.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

What do the initials PA stand for?
a.
b.
c.

[?]
What does Margaret show in times of crisis?
a.
b.
c.

[?]
Which of the following doesn't Mr Smith mention:
a.
b.
c.

[?]
Mr Smith's PA's duties do not include:
a.
b.
c.

[?]

Înţelegere generală

Exerciţiul 1: Adevărat/Fals

Pentru fiecare dintre situaţiile de mai jos, alegeţi Adevărat sau Fals.

Exerciţiul 2: Terminarea propoziţiilor

Exersaţi-vă conversarea. După pornirea înregistrării terminaţi propoziţiile pe care le auziţi conform modelului.

Exersarea gramaticii

Exerciţiul 1: Transformare

Change the affirmative imperative to negative, and the negative imperative to affirmative.

Exerciţiul 2: Substituţie

In general, TO MAKE means to create something, but in some cases you simply have to learn the expression. Let's practise.

Exerciţiul 3: Substituţie

In general, TO DO means to perform an action, but in some cases you simply have to learn the expression. Let's practise.

Exerciţiul 4: Substituţie

Let's practise the Present Perfect.

Exerciţiul 5: Ce este corect

Selectaţi răspunsul corect.

Consolidare

Exerciţiul 1: Adevărat/Fals

Pentru fiecare dintre situaţiile de mai jos, alegeţi Adevărat sau Fals.

Înregistrare:

Transcriere:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices. In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

Offices have more or less the same layout in all companies.

[?]
A large company may be divided into different departments.

[?]
Large open offices can be divided up using partitions.

[?]
Mail and post are the same thing.

[?]
Using a word processor is not a useful skill for a secretary.

[?]
Large companies do not use temps.

[?]
Temp agencies have become popular in recent years.

[?]
Working conditions in offices have improved in recent years.

[?]
An accountant must always have his own office.

[?]
Sales and Marketing are different departments in a large company.

[?]

Exerciţiul 2: Dictare

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Exerciţiul 3: Completarea

Ascultaţi cu atenţie înregistrarea şi apoi completaţi spaţiile goale din textul de mai jos, folosind aceleaşi cuvinte.

Înregistrare:

Transcriere:

In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

In a small firm the members of [?], for example the manager, accountant and secretary, may all [?] individual rooms, and the organisation of work [?] be more flexible.

In all cases, [?], the duties of secretarial staff will be similar and will [?] word processing, taking minutes of meetings, filing, reception of visitors [?].

Because of this, many companies nowadays use the services of agencies [?] specialise in sending temporary secretaries, known [?] 'temps', in order to save [?] staff costs. Also in recent years much more importance has been given to working conditions in offices, with [?] to things like safety, lighting, ventilation and temperature.

Exerciţiul 4: Completare prin selectare

Selectaţi cea mai potrivită posibilitate pentru completarea fiecăreia dintre propoziţiile următoare.

Acest exerciţiu este disponibil şi în formă pur auditiv/orală:

Today's office workers do more ____ make coffee and photocopies.
a.
b.
c.

[?]
The PA ____ sent off the documents yet.
a.
b.
c.

[?]
Get the letters ____ as soon as possible.
a.
b.
c.

[?]
I'm afraid the memos aren't ready ____ .
a.
b.
c.

[?]
He will ring ____ to arrange another meeting.
a.
b.
c.

[?]
A secretary must ____ to use a computer.
a.
b.
c.

[?]
Mr White rang to cancel his ____ .
a.
b.
c.

[?]
I think you have ____ a mistake in your invoice.
a.
b.
c.

[?]
Is ____ the accounts department?
a.
b.
c.

[?]
It's ____ our invoice of January 13th.
a.
b.
c.

[?]
My PA ____ very efficient.
a.
b.
c.

[?]
We're ____ a lot of business with China.
a.
b.
c.

[?]
Have you ____ those documents?
a.
b.
c.

[?]
Mr Pringle needs to ____ those letters.
a.
b.
c.

[?]
In the new building we're going to have a new office ____ .
a.
b.
c.

[?]
My secretary's ____ include making all the travel arrangements.
a.
b.
c.

[?]
I haven't had time to do it ____ .
a.
b.
c.

[?]
____ fax the documents.
a.
b.
c.

[?]
Secretaries nowadays don't usually need to ____ shorthand.
a.
b.
c.

[?]
Have you ____ finished everything?.
a.
b.
c.

[?]

Lista de control

După terminarea acestei lecţii ar trebui să fiţi capabili să:

descrieţi sarcinile secretarei