Fejezet 2: Office Administration

Célok és szándékok

Ebben a fejezetben az hivatali adminisztrációval és irodai munkával ismerkedhet meg részletesebben, bővítheti szókincsét és kommunikációs képességeit.

A következő tevékenységeket es ismereteket fogja elsajátítani:

hivatali munka jellemzése
pozitív és negatív utasítások adása
hivatali/irodai szerep

A fejezet nyelvtani része:

Szókincs

	könyvelő
	napirend
	főnök
	naptár, határidőnapló
	készpénz
	futár
	íróasztal
	határidőnapló
	email, drótposta
	boríték
	fax
	akta
	vállalat
	dosszié
	számla
	címke
	tervezet
	levél
	posta
	vezetés
	igazgató
	értékesítés
	üzleti találkozó
	emlékeztető feljegyzés
	üzenet
	jegyzőkönyv
	iroda
	irodaszerek
	fülke
(PA)	személyi asszisztens
	fénymásoló
	fotokópia
	posta
	nyomtatvány
	nyomtató
	beszámoló
	értékesítés
	ütemterv
	titkár/nő
	gyorsírás
	aláírás
	szakértelem
	személyzet
	bélyegző
	irodaszerek
	irattároz
	aláír
	gépel
	írógép
	munkaállomás

Szókincs gyakorlat

Gyakorlat 1: Teszteld magad

Tölts be a helyes fordítást az alábbi egyes kifejezésekhez.

szakértelem [?]
gyorsírás [?]
számla [?]
iroda [?]
értékesítés [?]
munkaállomás [?]
igazgató [?]
akta [?]
naptár, határidőnapló [?]
üzenet [?]
személyzet [?]
vezetés [?]
tervezet [?]
bélyegző [?]
fotokópia [?]
címke [?]
könyvelő [?]
személyi asszisztens [?]
gépel [?]
nyomtatvány [?]
posta [?]
dosszié [?]
üzleti találkozó [?]
email, drótposta [?]
írógép [?]
vállalat [?]
fax [?]
nyomtató [?]
futár [?]
ütemterv [?]
értékesítés [?]
emlékeztető feljegyzés [?]
boríték [?]
fénymásoló [?]
főnök [?]
irodaszerek [?]
határidőnapló [?]
levél [?]
íróasztal [?]
beszámoló [?]
posta [?]
irodaszerek [?]
aláír [?]
fülke [?]
készpénz [?]
irattároz [?]
napirend [?]
aláírás [?]
jegyzőkönyv [?]
titkár/nő [?]

Szövegértés hallás után

Gyakorlat 1: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:

Átirat:

Today's office workers do more than make coffee, make travel arrangements for their bosses, answer the phone, and type letters. Office workers today are often no longer called typists or secretaries, but administrative assistants or personal assistants. Typewriters and shorthand are mostly a thing of the past, but modern secretaries must do more tasks and need more skills than ever. They must be able to use computer applications such as a word processor, spreadsheets, databases and so on, as well as other office equipment. In a small business, the secretary is often the first point of contact, so he or she must make a good impression and be professional when dealing with visitors.

A feladat elvégezhető pusztán szóban/gondolatban is:

A modern secretary types on:
a.
b.
c.

[?]
What skills does a secretary need?
a.
b.
c.

[?]
Which is correct?
a.
b.
c.

[?]
Which is correct?
a.
b.
c.

[?]
When dealing with visitors the secretary must:
a.
b.
c.

[?]

Gyakorlat 2: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:

Átirat:

Manager	Have you filed the invoices and sent the memos to the Marketing and Accounts Departments?
Secretary	I'm afraid the memos aren't ready yet, but I've done the filing.
Manager	Please send them off as soon as possible. Were there any phone calls while I was in the meeting?
Secretary	Yes, Mr White from MegaSoft rang to cancel his appointment. He's extremely sorry. He'll ring back to arrange another meeting.
Manager	OK. Ask him if he can come on Thursday at 10 a.m.
Secretary	Right.

A feladat elvégezhető pusztán szóban/gondolatban is:

What has the secretary still to do?
a.
b.
c.

[?]
Where was the manager when Mr White called?
a.
b.
c.

[?]
Who has cancelled the appointment?
a.
b.
c.

[?]
Who will ring back to arrange another meeting?
a.
b.
c.

[?]
When can the manager see Mr White?
a.
b.
c.

[?]

Gyakorlat 3: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:

Átirat:

Alec Stone	Good morning. This is M.I.C. in the UK. Is that the Accounts

department? :Deborah: Yes, this is Deborah speaking. How can I help you? :Alec: Well, it's about our invoice of January 13th. I'm afraid we haven't received payment yet. :Deborah: And how much was it for? :Alec: £7,896.65. :Deborah: Oh, I'm very sorry. We need an invoice in dollars. Our computer program can't deal with non-dollar invoices.

A feladat elvégezhető pusztán szóban/gondolatban is:

Where is M.I.C.?
a.
b.
c.

[?]
Where does Deborah work?
a.
b.
c.

[?]
What's the date on the invoice?
a.
b.
c.

[?]
Why is Mr Stone ringing?
a.
b.
c.

[?]
What's wrong with the invoice?
a.
b.
c.

[?]

Gyakorlat 4: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:

Átirat:

Mr Smith is talking about his secretary:

My PA, Margaret, is very efficient and professional at all times. She has excellent oral and written skills. She is very discreet, especially when dealing with complaints. She is willing to assist and shows initiative in times of crisis. Her duties include: dealing with correspondence, planning and organising work, arranging appointments, arranging travel and preparing for meetings and conferences.

A feladat elvégezhető pusztán szóban/gondolatban is:

What do the initials PA stand for?
a.
b.
c.

[?]
What does Margaret show in times of crisis?
a.
b.
c.

[?]
Which of the following doesn't Mr Smith mention:
a.
b.
c.

[?]
Mr Smith's PA's duties do not include:
a.
b.
c.

[?]

Általános szövegértés

Gyakorlat 1: Igaz/hamis állítások

Döntsd el az alábbi állításokról, hogy igazak vagy hamisak.

Gyakorlat 2: Mondatkiegészítés

Beszédgyakorlat. Fejezd be a mondatokat amiket hallasz, a példa alapján.

Nyelvtani gyakorlatok

Gyakorlat 1: Átalakítás

Change the affirmative imperative to negative, and the negative imperative to affirmative.

Gyakorlat 2: Behelyettesítés

In general, TO MAKE means to create something, but in some cases you simply have to learn the expression. Let's practise.

Gyakorlat 3: Behelyettesítés

In general, TO DO means to perform an action, but in some cases you simply have to learn the expression. Let's practise.

Gyakorlat 4: Behelyettesítés

Let's practise the Present Perfect.

Gyakorlat 5: Választás

Válaszd ki a jó megoldást.

Feleletválasztás

Gyakorlat 1: Igaz/hamis állítások

Döntsd el az alábbi állításokról, hogy igazak vagy hamisak.

Felvétel:

Átirat:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices. In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

A feladat elvégezhető pusztán szóban/gondolatban is:

Offices have more or less the same layout in all companies.

[?]
A large company may be divided into different departments.

[?]
Large open offices can be divided up using partitions.

[?]
Mail and post are the same thing.

[?]
Using a word processor is not a useful skill for a secretary.

[?]
Large companies do not use temps.

[?]
Temp agencies have become popular in recent years.

[?]
Working conditions in offices have improved in recent years.

[?]
An accountant must always have his own office.

[?]
Sales and Marketing are different departments in a large company.

[?]

Gyakorlat 2: Tollbamondás

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Gyakorlat 3: Kitöltés

Hallgasd meg figyelmesen a hangfelvételt, azután töltsd ki a hézagokat a szövegben ugyanazokkal a szavakkal.

Felvétel:

Átirat:

In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

In a small firm the members of [?], for example the manager, accountant and secretary, may all [?] individual rooms, and the organisation of work [?] be more flexible.

In all cases, [?], the duties of secretarial staff will be similar and will [?] word processing, taking minutes of meetings, filing, reception of visitors [?].

Because of this, many companies nowadays use the services of agencies [?] specialise in sending temporary secretaries, known [?] 'temps', in order to save [?] staff costs. Also in recent years much more importance has been given to working conditions in offices, with [?] to things like safety, lighting, ventilation and temperature.

Gyakorlat 4: Hézag kitöltés

Válaszd ki a megfelelő lehetőséget a következő mondatokban levő rések kitöltéséhez.

A feladat elvégezhető pusztán szóban/gondolatban is:

Today's office workers do more ____ make coffee and photocopies.
a.
b.
c.

[?]
The PA ____ sent off the documents yet.
a.
b.
c.

[?]
Get the letters ____ as soon as possible.
a.
b.
c.

[?]
I'm afraid the memos aren't ready ____ .
a.
b.
c.

[?]
He will ring ____ to arrange another meeting.
a.
b.
c.

[?]
A secretary must ____ to use a computer.
a.
b.
c.

[?]
Mr White rang to cancel his ____ .
a.
b.
c.

[?]
I think you have ____ a mistake in your invoice.
a.
b.
c.

[?]
Is ____ the accounts department?
a.
b.
c.

[?]
It's ____ our invoice of January 13th.
a.
b.
c.

[?]
My PA ____ very efficient.
a.
b.
c.

[?]
We're ____ a lot of business with China.
a.
b.
c.

[?]
Have you ____ those documents?
a.
b.
c.

[?]
Mr Pringle needs to ____ those letters.
a.
b.
c.

[?]
In the new building we're going to have a new office ____ .
a.
b.
c.

[?]
My secretary's ____ include making all the travel arrangements.
a.
b.
c.

[?]
I haven't had time to do it ____ .
a.
b.
c.

[?]
____ fax the documents.
a.
b.
c.

[?]
Secretaries nowadays don't usually need to ____ shorthand.
a.
b.
c.

[?]
Have you ____ finished everything?.
a.
b.
c.

[?]

Ellenőrzőlista

A következő lista alapján ellenőrizze le, hogy kellően megismerkedett-e az adott témával. Képesnek kéne lennie:

irodai munkát jellemezni