Unità 4: English for Hotels

Obiettivi e orientamento

In quest'unità imparerai ed eserciterai il lessico relativo al settore alberghiero.

Eserciterai le seguenti conoscenze e capacità:

richiesta e fornizione d'informazioni
trattative con il pubblico

L'orientamento grammaticale di quest'unità è:

Lessico

	disponibile
	bagno
	conto
	coperta
	a proposito
	cameriera
	commissione
	camera doppia
	appartamento indipendente in albergo
	arredamento
	piano, pavimento
	ingresso, atrio
	pensione completa
	sala d'attesa
	ospite
	mezza pensione
	Temo che
	inconvenienza
	chiave
	ascensore
	ingresso, corridoio
	bagagli
	direttore d'albergo
	disordine
	facchino, portinaio, portiere
	costruito appositamente
	tasso
	addetto alla ricezione
	subito, immediatamente
	servizio in camera
	stagione
	lenzuolo
	doccia
	stanza singola
	personale
	opportuno
	valigia
	appartamento
	permettere
	scusare
	prenotare
	provvedere
	fare accettazione
	lasciare albergo
	asciugamano
	letto doppio
	posto libero
	libero
	IVA (imposta sul valore aggiunto)
	telefonata per svegliare

Esercizi di lessico

Esercizio 1: Esamina le tue conoscenze

Completa la traduzione corretta per ciascuna delle seguenti espressioni.

libero [?]
letto doppio [?]
stanza singola [?]
bagno [?]
Temo che [?]
arredamento [?]
direttore d'albergo [?]
addetto alla ricezione [?]
telefonata per svegliare [?]
personale [?]
lasciare albergo [?]
lenzuolo [?]
ospite [?]
piano, pavimento [?]
disordine [?]
commissione [?]
prenotare [?]
appartamento [?]
scusare [?]
permettere [?]
facchino, portinaio, portiere [?]
pensione completa [?]
disponibile [?]
mezza pensione [?]
fare accettazione [?]
subito, immediatamente [?]
cameriera [?]
stagione [?]
coperta [?]
inconvenienza [?]
IVA (imposta sul valore aggiunto) [?]
ascensore [?]
chiave [?]
appartamento indipendente in albergo [?]
camera doppia [?]
ingresso, corridoio [?]
asciugamano [?]
posto libero [?]
servizio in camera [?]
bagagli [?]
conto [?]
tasso [?]
doccia [?]
a proposito [?]
sala d'attesa [?]
valigia [?]
costruito appositamente [?]
ingresso, atrio [?]
opportuno [?]
provvedere [?]

Comprensione d'ascolto

Esercizio 1: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:

Trascrizione:

Receptionist	Good afternoon, can I help you?
Mrs Joyce	Well yes. Do you have any rooms available?
Receptionist	Yes, madam. How long would you like to stay?
Mrs Joyce	For two nights. Actually, your hotel was recommended to us because my husband is blind.
Receptionist	There's no problem at all. The hotel caters for blind and visually impaired guests, and you will find our rooms attractive and purpose-built to meet your needs. What kind of room would you like?
Mrs Joyce	A double room, twin beds if possible. And what about my husband's guide dog?
Receptionist	Don't worry. We have all the facilities for you to look after your dog. There is a grooming room and an assistant if you need help. There is even an exercise area for dogs in our park.
Mrs Joyce	Oh, good. How much is the room?
Receptionist	The room charge is 230 euros per night including VAT. There is no supplement for the guide dog.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

What kind of room does Mrs Joyce want?
a.
b.
c.

[?]
How long does she need the room for?
a.
b.
c.

[?]
When does Mrs Joyce arrive at the hotel?
a.
b.
c.

[?]
How much does the room cost?
a.
b.
c.

[?]
How much is the VAT?
a.
b.
c.

[?]
Why is the room suitable for Mr Joyce?
a.
b.
c.

[?]

Esercizio 2: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:

Trascrizione:

Receptionist	May I have your passport, please? Thank you. Mmm. Susan Bush. Your room's on the fourth floor, number 406. Here's your key. The porter will take the luggage up, and there's a lift across the foyer.
Susan	Thank you. Oh, I haven't had any lunch. Where can I get a sandwich or something?
Receptionist	I'm afraid the hotel restaurant is closed. It opens at 7.00 for dinner but there is a very nice tea shop just opposite the hotel.
Susan	Thank you. What time is breakfast?
Receptionist	Breakfast is served from 8 o'clock to 10.30 in the Blue Room.

:Susan. I'd like breakfast in my room, please. Could you give me a wake-up call at 8.30? And I want to check out before 10.00.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

What is Susan doing?
a.
b.
c.

[?]
Where is Susan's room?
a.
b.
c.

[?]
Where is breakfast served?
a.
b.
c.

[?]
Where is Susan going to have breakfast?
a.
b.
c.

[?]
Who will take the luggage to the room?
a.
b.
c.

[?]

Esercizio 3: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:

Trascrizione:

Frank Turner	Hello, reception? This is Frank Turner in room 707.
Receptionist	Yes, sir. How can I help you?
Frank Turner	I've just checked in and come up to my room and it's in a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough.
Receptionist	I do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away.
Frank Turner	That's fine, thank you. By the way, I need to make some photocopies.
Receptionist	No problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

Why isn't the room ready?
a.
b.
c.

[?]
Can Mr Turner change rooms?
a.
b.
c.

[?]
Where can Mr Turner make photocopies?
a.
b.
c.

[?]
Mr Turner is:
a.
b.
c.

[?]
When will Mr Turner change room?
a.
b.
c.

[?]

Esercizio 4: Domande a scelta multipla

Scegli la risposta corretta.

Registrazione:

Trascrizione:

Receptionist	Hello. The Gresham Hotel. Felipe speaking.
Client	I'd like to book a room, please.
Receptionist	Certainly, sir, how long would you like to stay?
Client	I want a single room, en suite, for the night of Monday the 1st of September and Tuesday the 2nd. Then again on Friday the 5th of September.
Receptionist	I'm afraid we have no single rooms free on those dates but we can offer you a double room for single use.
Client	That's fine. I may want to stay an extra night.
Receptionist	I'm sorry, sir. The hotel is full on the 6th and 7th.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

When does the client want to stay at the Gresham Hotel?
a.
b.
c.

[?]
How long will he stay at the hotel?
a.
b.
c.

[?]
The hotel has:
a.
b.
c.

[?]
When is the hotel full?
a.
b.
c.

[?]
What's an en suite room?
a.
b.
c.

[?]

Comprensione generale

Esercizio 1: Vero/Falso

Per ogni espressione sottomenzionata scegli se è vera o falsa.

Esercizio 2: Completamento della frase

Esercita il parlare. Dopo aver udito il testo completa le frasi secondo l'esempio.

Esercizi di grammatica

Esercizio 1: Sostituzione

THERE IS, or THERE'S, is used with singulars or uncountables. Let's practise this.

Esercizio 2: Sostituzione

The negative of THERE IS, or THERE'S, is THERE ISN'T. Let's practise this.

Esercizio 3: Sostituzione

A different way to make a negative is with THERE'S NO. Let's practise this.

Esercizio 4: Sostituzione

The interrogative form of THERE IS, or THERE'S, is "IS THERE ...?". Let's practise this.

Esercizio 5: Sostituzione

THERE ARE is used with plurals or countables. Let's practise this.

Esercizio 6: Sostituzione

The negative of THERE ARE is THERE AREN'T. Let's practise this.

Esercizio 7: Sostituzione

A different way to make a negative is with THERE ARE NO. Let's practise this.

Esercizio 8: Sostituzione

The interrogative form of THERE ARE is ARE THERE? Let's practise this.

Esercizi riepilogativi

Esercizio 1: Vero/Falso

Per ogni espressione sottomenzionata scegli se è vera o falsa.

Registrazione:

Trascrizione:

When I travel, the process of checking into hotels is usually one of the most interesting parts of my adventure. This, of course, is because I am blind and travel with my Guide Dog.

When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Here are a few tips which will help the sight-impaired:

Credit card receipts: Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys: Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers: Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there should be Braille labels on the equipment and employees should know how to orient blind persons who want to use the machines.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

The writer usually travels with his guide dog.

[?]
He never tells hotel staff he is blind.

[?]
Hotel staff are always well trained to deal with the blind.

[?]
Most hotels provide a signature card.

[?]
The blind guest always finds it easy to use a card key.

[?]
Gymnasium equipment should have Braille labels.

[?]
Hotels could do more to help the blind and visually impaired.

[?]
Blind people often sign their names on a receipt by using a signature card.

[?]
A card key should provide tactile information.

[?]
Everybody can read Braille.

[?]

Esercizio 2: Dettato

Prima ascolta l'intera registrazione. Dopo passa nella casella d'ingresso di testo, premi il pulsante ‘>’ per ripetere il dettato passo dopo passo e scrivi il testo. Maggiori informazioni troverai nell'aiuto per l'esercizio.

Esercizio 3: Completamento delle risposte

Ascolta attentamente la registrazione dopodiché completa gli spazi vuoti nel testo sottoriportato usando le parole uguali.

Registrazione:

Trascrizione:

Credit card receipts. Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Credit card receipts. [?] blind people sign their names [?] a receipt using a signature card. The hotel employee can assist [?] positioning the opening of the signature card [?] the space where the signature is required. If a signature card is not available, the credit card can be positioned with its [?] edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted [?] the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there [?] be Braille labels on the equipment and employees should know [?] to orient blind persons [?] want to use the machines.

By making a few simple changes like [?], hotels can make blind and visually impaired travellers much more welcome.

Esercizio 4: Completamento a scelta

Scegli la possibilità più appropriata per completare ciascuna delle seguenti frasi.

Questo esercizio è disponibile anche puramente nella versione udita/orale:

The process of checking ____ a hotel can be difficult.
a.
b.
c.

[?]
Spring, Summer, Autumn, and Winter are the four ____ of the year.
a.
b.
c.

[?]
The time of year when a hotel is very busy is called ____ season.
a.
b.
c.

[?]
Hotels usually have different ____ for low season and high season.
a.
b.
c.

[?]
Having all your meals in the hotel is called ____ .
a.
b.
c.

[?]
How much is the room ____ night?
a.
b.
c.

[?]
Hotels are classified by the number of ____ .
a.
b.
c.

[?]
Quarter past nine is the same as ____ .
a.
b.
c.

[?]
Half past ten is the same as ____ .
a.
b.
c.

[?]
Twenty-five to two is the same as ____ .
a.
b.
c.

[?]
Four forty-five is the same as ____ .
a.
b.
c.

[?]
Five to five is the same as ____ .
a.
b.
c.

[?]
6.30 a.m. is ____ .
a.
b.
c.

[?]
6.30 p.m. is ____ .
a.
b.
c.

[?]
4.15 p.m. is ____ .
a.
b.
c.

[?]
If you meet somebody at 7.30 a.m you can say ____ .
a.
b.
c.

[?]
If you meet somebody at 9.30 p.m., you can say ____ .
a.
b.
c.

[?]
If you are going to bed at 9.30 p.m. you can say ____ .
a.
b.
c.

[?]
Christmas and New Year are in ____ .
a.
b.
c.

[?]
Easter is in ____ .
a.
b.
c.

[?]

Elenco di controllo

Dopo aver finito questa lezione dovresti essere in grado di:

usare il lessico ed espressioni relative ai servizi alberghieri