Unidad 4: English for Hotels

Fines y objetivos

En esta unidad aprenderá el vocabulario relacionado con el alojamiento en el ámbito hotelero.

Practicará las siguientes habilidades y funciones:

Solicitar y proporcionar información
Atención al público

El enfoque gramatical de esta unidad es:

Vocabulario

	disponible
	bañera
	cuenta
	manta
	por cierto
	camarera de hotel
	coste
	habitacíon doble
	con baño
	instalaciones
	suelo
	vestíbulo
	pensión completa
	sala para cepillar y limpiar
	huésped/invitado
	media pensión
	me temo
	molestia/incomodidad
	llave
	ascensor
	vestíbulo
	equipaje
	gerente
	desorden
	portero
	construido para uso específico
	tarifa
	recepcionista
	ahora mismo
	servicio de habitaciones
	temporada
	sábana
	ducha
	habitacíon individual
	personal
	adecuado
	maleta
	suite
	permitir
	disculparse
	reservar
	atender a
	registrarse
	liquidar la cuenta e irse
	toalla
	dos camas
	vacante
	desocupado/libre
	IVA
	llamada para despertar

Práctica del vocabulario

Ejercicio 1: Práctica del vocabulario

Complete cada expresión con su traducción correcta.

desocupado/libre [?]
dos camas [?]
habitacíon individual [?]
bañera [?]
me temo [?]
instalaciones [?]
gerente [?]
recepcionista [?]
llamada para despertar [?]
personal [?]
liquidar la cuenta e irse [?]
sábana [?]
huésped/invitado [?]
suelo [?]
desorden [?]
coste [?]
reservar [?]
suite [?]
disculparse [?]
permitir [?]
portero [?]
pensión completa [?]
disponible [?]
media pensión [?]
registrarse [?]
ahora mismo [?]
camarera de hotel [?]
temporada [?]
manta [?]
molestia/incomodidad [?]
IVA [?]
ascensor [?]
llave [?]
con baño [?]
habitacíon doble [?]
vestíbulo [?]
toalla [?]
vacante [?]
servicio de habitaciones [?]
equipaje [?]
cuenta [?]
tarifa [?]
ducha [?]
por cierto [?]
sala para cepillar y limpiar [?]
maleta [?]
construido para uso específico [?]
vestíbulo [?]
adecuado [?]
atender a [?]

Comprensión auditiva

Ejercicio 1: Selección múltiple

Elija la respuesta correcta.

Grabación:

Transcripción:

Receptionist	Good afternoon, can I help you?
Mrs Joyce	Well yes. Do you have any rooms available?
Receptionist	Yes, madam. How long would you like to stay?
Mrs Joyce	For two nights. Actually, your hotel was recommended to us because my husband is blind.
Receptionist	There's no problem at all. The hotel caters for blind and visually impaired guests, and you will find our rooms attractive and purpose-built to meet your needs. What kind of room would you like?
Mrs Joyce	A double room, twin beds if possible. And what about my husband's guide dog?
Receptionist	Don't worry. We have all the facilities for you to look after your dog. There is a grooming room and an assistant if you need help. There is even an exercise area for dogs in our park.
Mrs Joyce	Oh, good. How much is the room?
Receptionist	The room charge is 230 euros per night including VAT. There is no supplement for the guide dog.

Este ejercicio está también disponible en forma auditiva/oral:

What kind of room does Mrs Joyce want?
a.
b.
c.

[?]
How long does she need the room for?
a.
b.
c.

[?]
When does Mrs Joyce arrive at the hotel?
a.
b.
c.

[?]
How much does the room cost?
a.
b.
c.

[?]
How much is the VAT?
a.
b.
c.

[?]
Why is the room suitable for Mr Joyce?
a.
b.
c.

[?]

Ejercicio 2: Selección múltiple

Elija la respuesta correcta.

Grabación:

Transcripción:

Receptionist	May I have your passport, please? Thank you. Mmm. Susan Bush. Your room's on the fourth floor, number 406. Here's your key. The porter will take the luggage up, and there's a lift across the foyer.
Susan	Thank you. Oh, I haven't had any lunch. Where can I get a sandwich or something?
Receptionist	I'm afraid the hotel restaurant is closed. It opens at 7.00 for dinner but there is a very nice tea shop just opposite the hotel.
Susan	Thank you. What time is breakfast?
Receptionist	Breakfast is served from 8 o'clock to 10.30 in the Blue Room.

:Susan. I'd like breakfast in my room, please. Could you give me a wake-up call at 8.30? And I want to check out before 10.00.

Este ejercicio está también disponible en forma auditiva/oral:

What is Susan doing?
a.
b.
c.

[?]
Where is Susan's room?
a.
b.
c.

[?]
Where is breakfast served?
a.
b.
c.

[?]
Where is Susan going to have breakfast?
a.
b.
c.

[?]
Who will take the luggage to the room?
a.
b.
c.

[?]

Ejercicio 3: Selección múltiple

Elija la respuesta correcta.

Grabación:

Transcripción:

Frank Turner	Hello, reception? This is Frank Turner in room 707.
Receptionist	Yes, sir. How can I help you?
Frank Turner	I've just checked in and come up to my room and it's in a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough.
Receptionist	I do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away.
Frank Turner	That's fine, thank you. By the way, I need to make some photocopies.
Receptionist	No problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.

Este ejercicio está también disponible en forma auditiva/oral:

Why isn't the room ready?
a.
b.
c.

[?]
Can Mr Turner change rooms?
a.
b.
c.

[?]
Where can Mr Turner make photocopies?
a.
b.
c.

[?]
Mr Turner is:
a.
b.
c.

[?]
When will Mr Turner change room?
a.
b.
c.

[?]

Ejercicio 4: Selección múltiple

Elija la respuesta correcta.

Grabación:

Transcripción:

Receptionist	Hello. The Gresham Hotel. Felipe speaking.
Client	I'd like to book a room, please.
Receptionist	Certainly, sir, how long would you like to stay?
Client	I want a single room, en suite, for the night of Monday the 1st of September and Tuesday the 2nd. Then again on Friday the 5th of September.
Receptionist	I'm afraid we have no single rooms free on those dates but we can offer you a double room for single use.
Client	That's fine. I may want to stay an extra night.
Receptionist	I'm sorry, sir. The hotel is full on the 6th and 7th.

Este ejercicio está también disponible en forma auditiva/oral:

When does the client want to stay at the Gresham Hotel?
a.
b.
c.

[?]
How long will he stay at the hotel?
a.
b.
c.

[?]
The hotel has:
a.
b.
c.

[?]
When is the hotel full?
a.
b.
c.

[?]
What's an en suite room?
a.
b.
c.

[?]

Comprensión general

Ejercicio 1: Verdadero/Falso

Para cada afirmación abajo elija Verdadero o Falso.

Ejercicio 2: Completar las frases

Practique hablando. Complete las frases que oiga según el ejemplo.

Práctica de la gramática

Ejercicio 1: Sustitución

THERE IS, or THERE'S, is used with singulars or uncountables. Let's practise this.

Ejercicio 2: Sustitución

The negative of THERE IS, or THERE'S, is THERE ISN'T. Let's practise this.

Ejercicio 3: Sustitución

A different way to make a negative is with THERE'S NO. Let's practise this.

Ejercicio 4: Sustitución

The interrogative form of THERE IS, or THERE'S, is "IS THERE ...?". Let's practise this.

Ejercicio 5: Sustitución

THERE ARE is used with plurals or countables. Let's practise this.

Ejercicio 6: Sustitución

The negative of THERE ARE is THERE AREN'T. Let's practise this.

Ejercicio 7: Sustitución

A different way to make a negative is with THERE ARE NO. Let's practise this.

Ejercicio 8: Sustitución

The interrogative form of THERE ARE is ARE THERE? Let's practise this.

Consolidación

Ejercicio 1: Verdadero/Falso

Para cada afirmación abajo elija Verdadero o Falso.

Grabación:

Transcripción:

When I travel, the process of checking into hotels is usually one of the most interesting parts of my adventure. This, of course, is because I am blind and travel with my Guide Dog.

When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Here are a few tips which will help the sight-impaired:

Credit card receipts: Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys: Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers: Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there should be Braille labels on the equipment and employees should know how to orient blind persons who want to use the machines.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Este ejercicio está también disponible en forma auditiva/oral:

The writer usually travels with his guide dog.

[?]
He never tells hotel staff he is blind.

[?]
Hotel staff are always well trained to deal with the blind.

[?]
Most hotels provide a signature card.

[?]
The blind guest always finds it easy to use a card key.

[?]
Gymnasium equipment should have Braille labels.

[?]
Hotels could do more to help the blind and visually impaired.

[?]
Blind people often sign their names on a receipt by using a signature card.

[?]
A card key should provide tactile information.

[?]
Everybody can read Braille.

[?]

Ejercicio 2: Dictado

Primero escuche la grabación completa. Después pase al campo de texto de entrada y use la tecla ‘>’ para oír el dictado por partes y apúntelo. Para más información lea la ayuda con los ejercicios.

Ejercicio 3: Ejercicio de huecos

Escuche atentamente la grabación y luego rellene los huecos en el texto de abajo usando las mismas palabras.

Grabación:

Transcripción:

Credit card receipts. Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Credit card receipts. [?] blind people sign their names [?] a receipt using a signature card. The hotel employee can assist [?] positioning the opening of the signature card [?] the space where the signature is required. If a signature card is not available, the credit card can be positioned with its [?] edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted [?] the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there [?] be Braille labels on the equipment and employees should know [?] to orient blind persons [?] want to use the machines.

By making a few simple changes like [?], hotels can make blind and visually impaired travellers much more welcome.

Ejercicio 4: Rellenar huecos

Elija la opción correcta para completar las frases siguientes.

Este ejercicio está también disponible en forma auditiva/oral:

The process of checking ____ a hotel can be difficult.
a.
b.
c.

[?]
Spring, Summer, Autumn, and Winter are the four ____ of the year.
a.
b.
c.

[?]
The time of year when a hotel is very busy is called ____ season.
a.
b.
c.

[?]
Hotels usually have different ____ for low season and high season.
a.
b.
c.

[?]
Having all your meals in the hotel is called ____ .
a.
b.
c.

[?]
How much is the room ____ night?
a.
b.
c.

[?]
Hotels are classified by the number of ____ .
a.
b.
c.

[?]
Quarter past nine is the same as ____ .
a.
b.
c.

[?]
Half past ten is the same as ____ .
a.
b.
c.

[?]
Twenty-five to two is the same as ____ .
a.
b.
c.

[?]
Four forty-five is the same as ____ .
a.
b.
c.

[?]
Five to five is the same as ____ .
a.
b.
c.

[?]
6.30 a.m. is ____ .
a.
b.
c.

[?]
6.30 p.m. is ____ .
a.
b.
c.

[?]
4.15 p.m. is ____ .
a.
b.
c.

[?]
If you meet somebody at 7.30 a.m you can say ____ .
a.
b.
c.

[?]
If you meet somebody at 9.30 p.m., you can say ____ .
a.
b.
c.

[?]
If you are going to bed at 9.30 p.m. you can say ____ .
a.
b.
c.

[?]
Christmas and New Year are in ____ .
a.
b.
c.

[?]
Easter is in ____ .
a.
b.
c.

[?]

Lista de comprobación

Cuando acabe esta unidad, debería ser capaz de:

Usar el vocabulario y las expresiones relacionadas con los servicios del hotel