Fejezet 2: Office Administration

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Célok és szándékok

Ebben a fejezetben az hivatali adminisztrációval és irodai munkával ismerkedhet meg részletesebben, bővítheti szókincsét és kommunikációs képességeit.

A következő tevékenységeket es ismereteket fogja elsajátítani:

  • hivatali munka jellemzése
  • pozitív és negatív utasítások adása
  • hivatali/irodai szerep

A fejezet nyelvtani része:

Szókincs

könyvelő
napirend
főnök
naptár, határidőnapló
készpénz
futár
íróasztal
határidőnapló
email, drótposta
boríték
fax
akta
vállalat
dosszié
számla
címke
tervezet
levél
posta
vezetés
igazgató
értékesítés
üzleti találkozó
emlékeztető feljegyzés
üzenet
jegyzőkönyv
iroda
irodaszerek
fülke
(PA)személyi asszisztens
fénymásoló
fotokópia
posta
nyomtatvány
nyomtató
beszámoló
értékesítés
ütemterv
titkár/nő
gyorsírás
aláírás
szakértelem
személyzet
bélyegző
irodaszerek
irattároz
aláír
gépel
írógép
munkaállomás

Szókincs gyakorlat

Gyakorlat 1: Teszteld magad

Tölts be a helyes fordítást az alábbi egyes kifejezésekhez.

  1. ?
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  48. ?
  49. ?
  50. ?

Szövegértés hallás után

Gyakorlat 1: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:
Átirat:

Today's office workers do more than make coffee, make travel arrangements for their bosses, answer the phone, and type letters. Office workers today are often no longer called typists or secretaries, but administrative assistants or personal assistants. Typewriters and shorthand are mostly a thing of the past, but modern secretaries must do more tasks and need more skills than ever. They must be able to use computer applications such as a word processor, spreadsheets, databases and so on, as well as other office equipment. In a small business, the secretary is often the first point of contact, so he or she must make a good impression and be professional when dealing with visitors.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. A modern secretary types on:
    a. 
    b. 
    c. 
    ?
  2. What skills does a secretary need?
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?
  4. Which is correct?
    a. 
    b. 
    c. 
    ?
  5. When dealing with visitors the secretary must:
    a. 
    b. 
    c. 
    ?

Gyakorlat 2: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:
Átirat:
ManagerHave you filed the invoices and sent the memos to the Marketing and Accounts Departments?
SecretaryI'm afraid the memos aren't ready yet, but I've done the filing.
ManagerPlease send them off as soon as possible. Were there any phone calls while I was in the meeting?
SecretaryYes, Mr White from MegaSoft rang to cancel his appointment. He's extremely sorry. He'll ring back to arrange another meeting.
ManagerOK. Ask him if he can come on Thursday at 10 a.m.
SecretaryRight.
A feladat elvégezhető pusztán szóban/gondolatban is:
  1. What has the secretary still to do?
    a. 
    b. 
    c. 
    ?
  2. Where was the manager when Mr White called?
    a. 
    b. 
    c. 
    ?
  3. Who has cancelled the appointment?
    a. 
    b. 
    c. 
    ?
  4. Who will ring back to arrange another meeting?
    a. 
    b. 
    c. 
    ?
  5. When can the manager see Mr White?
    a. 
    b. 
    c. 
    ?

Gyakorlat 3: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:
Átirat:
Alec StoneGood morning. This is M.I.C. in the UK. Is that the Accounts

department? :Deborah: Yes, this is Deborah speaking. How can I help you? :Alec: Well, it's about our invoice of January 13th. I'm afraid we haven't received payment yet. :Deborah: And how much was it for? :Alec: £7,896.65. :Deborah: Oh, I'm very sorry. We need an invoice in dollars. Our computer program can't deal with non-dollar invoices.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. Where is M.I.C.?
    a. 
    b. 
    c. 
    ?
  2. Where does Deborah work?
    a. 
    b. 
    c. 
    ?
  3. What's the date on the invoice?
    a. 
    b. 
    c. 
    ?
  4. Why is Mr Stone ringing?
    a. 
    b. 
    c. 
    ?
  5. What's wrong with the invoice?
    a. 
    b. 
    c. 
    ?

Gyakorlat 4: Feleletválasztós kérdések

Válaszd ki a jó megoldást.

Felvétel:
Átirat:

Mr Smith is talking about his secretary:

My PA, Margaret, is very efficient and professional at all times. She has excellent oral and written skills. She is very discreet, especially when dealing with complaints. She is willing to assist and shows initiative in times of crisis. Her duties include: dealing with correspondence, planning and organising work, arranging appointments, arranging travel and preparing for meetings and conferences.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. What do the initials PA stand for?
    a. 
    b. 
    c. 
    ?
  2. What does Margaret show in times of crisis?
    a. 
    b. 
    c. 
    ?
  3. Which of the following doesn't Mr Smith mention:
    a. 
    b. 
    c. 
    ?
  4. Mr Smith's PA's duties do not include:
    a. 
    b. 
    c. 
    ?

Általános szövegértés

Gyakorlat 1: Igaz/hamis állítások

Döntsd el az alábbi állításokról, hogy igazak vagy hamisak.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. A secretary must be able to use a word processor.


    ?
  2. A PA does not need to be skilled in oral and written communication.


    ?
  3. Nowadays secretaries don't usually use typewriters.


    ?
  4. A secretary never arranges appointments and travel.


    ?
  5. In a modern office the role of the secretary is important.


    ?
  6. Secretarial staff file documents and invoices.


    ?
  7. A memo is a document which is sent to customers by post.


    ?
  8. Typewriters and shorthand are mostly a thing of the past.


    ?
  9. Secretaries do not keep diaries or send e-mails.


    ?
  10. Secretaries can often sign letters for their bosses.


    ?

Gyakorlat 2: Mondatkiegészítés

Beszédgyakorlat. Fejezd be a mondatokat amiket hallasz, a példa alapján.

Press ‘Play’ to listen to the instructions:

Nyelvtani gyakorlatok

Gyakorlat 1: Átalakítás

Change the affirmative imperative to negative, and the negative imperative to affirmative.

A feladat elvégezhető pusztán szóban/gondolatban is:
Például:

Switch on the printer.
Don't switch on the printer.

Don't copy this letter.
Copy this letter.

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?
  9. A.
    B. ?
  10. A.
    B. ?

Gyakorlat 2: Behelyettesítés

In general, TO MAKE means to create something, but in some cases you simply have to learn the expression. Let's practise.

A feladat elvégezhető pusztán szóban/gondolatban is:
Például:

Make a phone call, please. (a cup of coffee for me)
Make a cup of coffee for me, please.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

Gyakorlat 3: Behelyettesítés

In general, TO DO means to perform an action, but in some cases you simply have to learn the expression. Let's practise.

A feladat elvégezhető pusztán szóban/gondolatban is:
Például:

She does her work very well. (all the filing in the office)
She does all the filing in the office.


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Gyakorlat 4: Behelyettesítés

Let's practise the Present Perfect.

A feladat elvégezhető pusztán szóban/gondolatban is:
Például:

Have you done the filing? (sent off the post)
Have you sent off the post?


  1. ?

  2. ?

  3. ?

  4. ?

  5. ?

  6. ?

  7. ?

  8. ?

Gyakorlat 5: Választás

Válaszd ki a jó megoldást.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. a. 
    b. 
    ?
  2. a. 
    b. 
    ?
  3. a. 
    b. 
    ?
  4. a. 
    b. 
    ?
  5. a. 
    b. 
    ?
  6. a. 
    b. 
    ?

Feleletválasztás

Gyakorlat 1: Igaz/hamis állítások

Döntsd el az alábbi állításokról, hogy igazak vagy hamisak.

Felvétel:
Átirat:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices. In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. Offices have more or less the same layout in all companies.


    ?
  2. A large company may be divided into different departments.


    ?
  3. Large open offices can be divided up using partitions.


    ?
  4. Mail and post are the same thing.


    ?
  5. Using a word processor is not a useful skill for a secretary.


    ?
  6. Large companies do not use temps.


    ?
  7. Temp agencies have become popular in recent years.


    ?
  8. Working conditions in offices have improved in recent years.


    ?
  9. An accountant must always have his own office.


    ?
  10. Sales and Marketing are different departments in a large company.


    ?

Gyakorlat 2: Tollbamondás

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Felvétel:
Átirat:

The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices.

?

Gyakorlat 3: Kitöltés

Hallgasd meg figyelmesen a hangfelvételt, azután töltsd ki a hézagokat a szövegben ugyanazokkal a szavakkal.

Felvétel:
Átirat:

In a small firm the members of staff, for example the manager, accountant and secretary, may all have individual rooms, and the organisation of work will be more flexible.

In all cases, however, the duties of secretarial staff will be similar and will include word processing, taking minutes of meetings, filing, reception of visitors and so on.

Because of this, many companies nowadays use the services of agencies which specialise in sending temporary secretaries, known as 'temps', in order to save on staff costs. Also in recent years much more importance has been given to working conditions in offices, with regard to things like safety, lighting, ventilation and temperature.

In a small firm the members of ?, for example the manager, accountant and secretary, may all ? individual rooms, and the organisation of work ? be more flexible.

In all cases, ?, the duties of secretarial staff will be similar and will ? word processing, taking minutes of meetings, filing, reception of visitors ?.

Because of this, many companies nowadays use the services of agencies ? specialise in sending temporary secretaries, known ? 'temps', in order to save ? staff costs. Also in recent years much more importance has been given to working conditions in offices, with ? to things like safety, lighting, ventilation and temperature.

Gyakorlat 4: Hézag kitöltés

Válaszd ki a megfelelő lehetőséget a következő mondatokban levő rések kitöltéséhez.

A feladat elvégezhető pusztán szóban/gondolatban is:
  1. Today's office workers do more ____ make coffee and photocopies.
    a. 
    b. 
    c. 
    ?
  2. The PA ____ sent off the documents yet.
    a. 
    b. 
    c. 
    ?
  3. Get the letters ____ as soon as possible.
    a. 
    b. 
    c. 
    ?
  4. I'm afraid the memos aren't ready ____ .
    a. 
    b. 
    c. 
    ?
  5. He will ring ____ to arrange another meeting.
    a. 
    b. 
    c. 
    ?
  6. A secretary must ____ to use a computer.
    a. 
    b. 
    c. 
    ?
  7. Mr White rang to cancel his ____ .
    a. 
    b. 
    c. 
    ?
  8. I think you have ____ a mistake in your invoice.
    a. 
    b. 
    c. 
    ?
  9. Is ____ the accounts department?
    a. 
    b. 
    c. 
    ?
  10. It's ____ our invoice of January 13th.
    a. 
    b. 
    c. 
    ?
  11. My PA ____ very efficient.
    a. 
    b. 
    c. 
    ?
  12. We're ____ a lot of business with China.
    a. 
    b. 
    c. 
    ?
  13. Have you ____ those documents?
    a. 
    b. 
    c. 
    ?
  14. Mr Pringle needs to ____ those letters.
    a. 
    b. 
    c. 
    ?
  15. In the new building we're going to have a new office ____ .
    a. 
    b. 
    c. 
    ?
  16. My secretary's ____ include making all the travel arrangements.
    a. 
    b. 
    c. 
    ?
  17. I haven't had time to do it ____ .
    a. 
    b. 
    c. 
    ?
  18. ____ fax the documents.
    a. 
    b. 
    c. 
    ?
  19. Secretaries nowadays don't usually need to ____ shorthand.
    a. 
    b. 
    c. 
    ?
  20. Have you ____ finished everything?.
    a. 
    b. 
    c. 
    ?

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