Leksjon 4: English for Hotels

Mål og Formål

I denne leksjonen vil du lære ord og uttrykk knyttet til hoteller.

Du vil øve deg på det følgende:

Spørre etter og gi informasjon
Behandle gjester

Det grammatiske fokuset for denne leksjon er:

Vokabular

	ledig
	bad
	regning
	teppe
	forresten
	stuepike
	gebyr
	dobbeltrom
	suite
	fasiliteter
	etasje
	foaje
	fullpensjon
	stellerom
	gjest
	halvpensjon
	dessverre
	ubeleilig
	nøkkel
	heis
	lobby
	baggasje
	leder
	rot
	dørvakt
	spesialbygd
	pris
	resepsjonist
	med en gang
	romservice
	sesong
	laken
	dusj
	enkeltrom
	personale
	passende
	koffert
	suite
	å tillate
	å beklage
	å bestille
	å ta seg av
	å sjekke inn
	å sjekke ut
	håndkle
	to enkeltsenger
	ledig plass
	ledig
	moms
	telefonvekking

Vokabularøvelse

Øvelse 1: Test deg selv

Sett inn den korrekte oversettelsen av hvert uttrykk.

ledig [?]
to enkeltsenger [?]
enkeltrom [?]
bad [?]
dessverre [?]
fasiliteter [?]
leder [?]
resepsjonist [?]
telefonvekking [?]
personale [?]
å sjekke ut [?]
laken [?]
gjest [?]
etasje [?]
rot [?]
gebyr [?]
å bestille [?]
suite [?]
å beklage [?]
å tillate [?]
dørvakt [?]
fullpensjon [?]
ledig [?]
halvpensjon [?]
å sjekke inn [?]
med en gang [?]
stuepike [?]
sesong [?]
teppe [?]
ubeleilig [?]
moms [?]
heis [?]
nøkkel [?]
suite [?]
dobbeltrom [?]
lobby [?]
håndkle [?]
ledig plass [?]
romservice [?]
baggasje [?]
regning [?]
pris [?]
dusj [?]
forresten [?]
stellerom [?]
koffert [?]
spesialbygd [?]
foaje [?]
passende [?]
å ta seg av [?]

Høreforståelse

Øvelse 1: Flervalgsoppgaver

Velg det rette svaret.

Opptak:

Transkripsjon:

Receptionist	Good afternoon, can I help you?
Mrs Joyce	Well yes. Do you have any rooms available?
Receptionist	Yes, madam. How long would you like to stay?
Mrs Joyce	For two nights. Actually, your hotel was recommended to us because my husband is blind.
Receptionist	There's no problem at all. The hotel caters for blind and visually impaired guests, and you will find our rooms attractive and purpose-built to meet your needs. What kind of room would you like?
Mrs Joyce	A double room, twin beds if possible. And what about my husband's guide dog?
Receptionist	Don't worry. We have all the facilities for you to look after your dog. There is a grooming room and an assistant if you need help. There is even an exercise area for dogs in our park.
Mrs Joyce	Oh, good. How much is the room?
Receptionist	The room charge is 230 euros per night including VAT. There is no supplement for the guide dog.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

What kind of room does Mrs Joyce want?
a.
b.
c.

[?]
How long does she need the room for?
a.
b.
c.

[?]
When does Mrs Joyce arrive at the hotel?
a.
b.
c.

[?]
How much does the room cost?
a.
b.
c.

[?]
How much is the VAT?
a.
b.
c.

[?]
Why is the room suitable for Mr Joyce?
a.
b.
c.

[?]

Øvelse 2: Flervalgsoppgaver

Velg det rette svaret.

Opptak:

Transkripsjon:

Receptionist	May I have your passport, please? Thank you. Mmm. Susan Bush. Your room's on the fourth floor, number 406. Here's your key. The porter will take the luggage up, and there's a lift across the foyer.
Susan	Thank you. Oh, I haven't had any lunch. Where can I get a sandwich or something?
Receptionist	I'm afraid the hotel restaurant is closed. It opens at 7.00 for dinner but there is a very nice tea shop just opposite the hotel.
Susan	Thank you. What time is breakfast?
Receptionist	Breakfast is served from 8 o'clock to 10.30 in the Blue Room.

:Susan. I'd like breakfast in my room, please. Could you give me a wake-up call at 8.30? And I want to check out before 10.00.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

What is Susan doing?
a.
b.
c.

[?]
Where is Susan's room?
a.
b.
c.

[?]
Where is breakfast served?
a.
b.
c.

[?]
Where is Susan going to have breakfast?
a.
b.
c.

[?]
Who will take the luggage to the room?
a.
b.
c.

[?]

Øvelse 3: Flervalgsoppgaver

Velg det rette svaret.

Opptak:

Transkripsjon:

Frank Turner	Hello, reception? This is Frank Turner in room 707.
Receptionist	Yes, sir. How can I help you?
Frank Turner	I've just checked in and come up to my room and it's in a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough.
Receptionist	I do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away.
Frank Turner	That's fine, thank you. By the way, I need to make some photocopies.
Receptionist	No problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

Why isn't the room ready?
a.
b.
c.

[?]
Can Mr Turner change rooms?
a.
b.
c.

[?]
Where can Mr Turner make photocopies?
a.
b.
c.

[?]
Mr Turner is:
a.
b.
c.

[?]
When will Mr Turner change room?
a.
b.
c.

[?]

Øvelse 4: Flervalgsoppgaver

Velg det rette svaret.

Opptak:

Transkripsjon:

Receptionist	Hello. The Gresham Hotel. Felipe speaking.
Client	I'd like to book a room, please.
Receptionist	Certainly, sir, how long would you like to stay?
Client	I want a single room, en suite, for the night of Monday the 1st of September and Tuesday the 2nd. Then again on Friday the 5th of September.
Receptionist	I'm afraid we have no single rooms free on those dates but we can offer you a double room for single use.
Client	That's fine. I may want to stay an extra night.
Receptionist	I'm sorry, sir. The hotel is full on the 6th and 7th.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

When does the client want to stay at the Gresham Hotel?
a.
b.
c.

[?]
How long will he stay at the hotel?
a.
b.
c.

[?]
The hotel has:
a.
b.
c.

[?]
When is the hotel full?
a.
b.
c.

[?]
What's an en suite room?
a.
b.
c.

[?]

Generell forståelse

Øvelse 1: Riktig/feil

For hvert av utsagnene nedenfor velg Riktig eller Feil.

Øvelse 2: Fullfør setningene

Taleøvelser. Fullfør setningene du hører ved å følge eksempelet.

Grammatikkøvelse

Øvelse 1: Bytt ut

THERE IS, or THERE'S, is used with singulars or uncountables. Let's practise this.

Øvelse 2: Bytt ut

The negative of THERE IS, or THERE'S, is THERE ISN'T. Let's practise this.

Øvelse 3: Bytt ut

A different way to make a negative is with THERE'S NO. Let's practise this.

Øvelse 4: Bytt ut

The interrogative form of THERE IS, or THERE'S, is "IS THERE ...?". Let's practise this.

Øvelse 5: Bytt ut

THERE ARE is used with plurals or countables. Let's practise this.

Øvelse 6: Bytt ut

The negative of THERE ARE is THERE AREN'T. Let's practise this.

Øvelse 7: Bytt ut

A different way to make a negative is with THERE ARE NO. Let's practise this.

Øvelse 8: Bytt ut

The interrogative form of THERE ARE is ARE THERE? Let's practise this.

Konsolidering

Øvelse 1: Riktig/feil

For hvert av utsagnene nedenfor velg Riktig eller Feil.

Opptak:

Transkripsjon:

When I travel, the process of checking into hotels is usually one of the most interesting parts of my adventure. This, of course, is because I am blind and travel with my Guide Dog.

When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Here are a few tips which will help the sight-impaired:

Credit card receipts: Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys: Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers: Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there should be Braille labels on the equipment and employees should know how to orient blind persons who want to use the machines.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

The writer usually travels with his guide dog.

[?]
He never tells hotel staff he is blind.

[?]
Hotel staff are always well trained to deal with the blind.

[?]
Most hotels provide a signature card.

[?]
The blind guest always finds it easy to use a card key.

[?]
Gymnasium equipment should have Braille labels.

[?]
Hotels could do more to help the blind and visually impaired.

[?]
Blind people often sign their names on a receipt by using a signature card.

[?]
A card key should provide tactile information.

[?]
Everybody can read Braille.

[?]

Øvelse 2: Diktat

Lytt til hele innspillingen først. Gå deretter til tekstboksen og bruk '>'-tasten for å høre på teksten del for del. Skriv hva du hører inn i tekstboksen. For detaljerte instruksjoner, se i Hjelp-seksjonen.

Øvelse 3: Fyll ut

Lytt godt på opptaket og fyll deretter ut hullene i teksten nedenfor ved å bruke samme ord.

Opptak:

Transkripsjon:

Credit card receipts. Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Credit card receipts. [?] blind people sign their names [?] a receipt using a signature card. The hotel employee can assist [?] positioning the opening of the signature card [?] the space where the signature is required. If a signature card is not available, the credit card can be positioned with its [?] edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted [?] the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there [?] be Braille labels on the equipment and employees should know [?] to orient blind persons [?] want to use the machines.

By making a few simple changes like [?], hotels can make blind and visually impaired travellers much more welcome.

Øvelse 4: Fyll hullene

Velg den riktige valgmuligheten for å fylle hullene i følgende setninger.

Denne øvelsen kan også gjøres bare ved å lytte/muntlig:

The process of checking ____ a hotel can be difficult.
a.
b.
c.

[?]
Spring, Summer, Autumn, and Winter are the four ____ of the year.
a.
b.
c.

[?]
The time of year when a hotel is very busy is called ____ season.
a.
b.
c.

[?]
Hotels usually have different ____ for low season and high season.
a.
b.
c.

[?]
Having all your meals in the hotel is called ____ .
a.
b.
c.

[?]
How much is the room ____ night?
a.
b.
c.

[?]
Hotels are classified by the number of ____ .
a.
b.
c.

[?]
Quarter past nine is the same as ____ .
a.
b.
c.

[?]
Half past ten is the same as ____ .
a.
b.
c.

[?]
Twenty-five to two is the same as ____ .
a.
b.
c.

[?]
Four forty-five is the same as ____ .
a.
b.
c.

[?]
Five to five is the same as ____ .
a.
b.
c.

[?]
6.30 a.m. is ____ .
a.
b.
c.

[?]
6.30 p.m. is ____ .
a.
b.
c.

[?]
4.15 p.m. is ____ .
a.
b.
c.

[?]
If you meet somebody at 7.30 a.m you can say ____ .
a.
b.
c.

[?]
If you meet somebody at 9.30 p.m., you can say ____ .
a.
b.
c.

[?]
If you are going to bed at 9.30 p.m. you can say ____ .
a.
b.
c.

[?]
Christmas and New Year are in ____ .
a.
b.
c.

[?]
Easter is in ____ .
a.
b.
c.

[?]

Sjekkliste

Når du er ferdig med denne leksjonen, skal du være i stand til å:

Bruke ord og uttrykk knyttet til hotelltjenester