Unit 6: Hotel problems

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Aims and Objectives

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The grammar focus of this unit is:

Vocabulary

Vocabulary Practice

Exercise not available in this language version.

Comprehension

Exercise 1: Multiple Choice Questions

Chose the correct answer.

Recording:
  1. Mr. Hussein
    a. 
    b. 
    c. 
    ?
  2. When he arrived, he found out
    a. 
    b. 
    c. 
    ?
  3. The following issues were found:
    a. 
    b. 
    c. 
    ?
  4. Mr. Hussein plans to go
    a. 
    b. 
    c. 
    ?
  5. The receptionist is
    a. 
    b. 
    c. 
    ?
  6. The receptionist offered
    a. 
    b. 
    c. 
    ?
  7. The new room is
    a. 
    b. 
    c. 
    ?

Exercise Help

Exercise 2: Cloze

Listen to the recording carefully and then fill in the gaps in the text below using the same words.

Recording:
ManagerHave you ? the rooms on the second floor?
HousekeeperYes, we ?.
ManagerEven the two ? to the street?
HousekeeperYes sir, we have.
ManagerHave you changed the bed ? and sheets?
HousekeeperYes sir, sure.
ManagerHave you ? the towels and cleaned the baths?
HousekeeperYes sir, we have.
ManagerHave you emptied the ? and wiped the floor?
HousekeeperOf course, sir, as ? .
ManagerSo why did the guests wanted ? for dirty towels and used bed linen?

Exercise Help

Exercise 3: True/False Statements

For each of the statements below, choose True or False.

Recording:
  1. Hyman Goldstein took part on the World Championship from the 15th of February to the 22nd of February.


    ?
  2. He paid for the stay after arrival to the hotel.


    ?
  3. He was very satisfied.


    ?
  4. They ordered a room for three.


    ?
  5. There were problems during the stay.


    ?
  6. The hotel personnel were not helpful.


    ?
  7. Now, Mr. Goldstein asks for a compensation.


    ?
  8. Mr. Goldstein is ready to share his experience on the internet unless he gets a quick offer from the hotel management.


    ?
  9. The hotel manager will be very pleased after reading this letter.


    ?

Exercise Help

Grammar Practice

Exercise 1: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

I - just - arrive in Ankara
I have just arrived in Ankara

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?

Exercise Help

Exercise 2: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

They have cleaned the room.
Have they cleaned the room?

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?

Exercise Help

Exercise 3: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

Has she asked for a non-smoking room?
No, she hasn't.

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?

Exercise Help

Exercise 4: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

Has she asked for a non-smoking room? Yes, she has.

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?

Exercise Help

Exercise 5: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

oder - dinner
Has the dinner been ordered?

  1. A.
    B. ?
  2. A.
    B. ?
  3. A.
    B. ?
  4. A.
    B. ?
  5. A.
    B. ?
  6. A.
    B. ?
  7. A.
    B. ?
  8. A.
    B. ?
  9. A.
    B. ?

Exercise Help

Dictation

Exercise 1: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
?
Exercise Help

Exercise 2: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
?
Exercise Help

Checklist

In this lesson you should learn

  • about regular problems in hotels
  • how to deal with hotel problems
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