Unit 6: Hotel problems

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Aims and Objectives

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The grammar focus of this unit is:

Vocabulary

Vocabulary Practice

Exercise not available in this language version.

Comprehension

Exercise 1: Multiple Choice Questions

Chose the correct answer.

Recording:
Transcript:
RECEPTIONISTHow can I help you, sir?
MR.HUSSEINWell, we have just arrived, but when we came to our room, we found out it was not serviced.
RECEPTIONISTI'm sorry about that, sir, what exactly is not prepared.
MR.HUSSEINThere are used towels, dirty bed linen and sheets.
RECEPTIONISTOh, I'm sorry to hear that, I will call the housekeeper right away.
MR.HUSSEINThat is not all.
RECEPTIONISTYes sir?
MR.HUSSEINWe have to leave for the opening to the Grand stadium, and I have no place to wash and get myself ready, and no place where to put my luggage.
RECEPTIONISTIf you can wait a moment...
MR.HUSSEINNo, I cannot wait, I want to change the room immediately.
RECEPTIONISTYes, sir, I understand. We have a room available on the second floor with windows to the street.
MR.HUSSEINIs it clean and prepared?
RECEPTIONISTYes, sir, here is the key. I will call the porter now, I am very sorry for the inconvenience.
  1. Mr. Hussein
    a. 
    b. 
    c. 
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  2. When he arrived, he found out
    a. 
    b. 
    c. 
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  3. The following issues were found:
    a. 
    b. 
    c. 
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  4. Mr. Hussein plans to go
    a. 
    b. 
    c. 
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  5. The receptionist is
    a. 
    b. 
    c. 
    ?
  6. The receptionist offered
    a. 
    b. 
    c. 
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  7. The new room is
    a. 
    b. 
    c. 
    ?

Exercise 2: Cloze

Listen to the recording carefully and then fill in the gaps in the text below using the same words.

Recording:
Transcript:
ManagerHave you serviced the rooms on the second floor?
HousekeeperYes, we have.
ManagerEven the two looking to the street?
HousekeeperYes sir, we have.
ManagerHave you changed the bed linens and sheets?
HousekeeperYes sir, sure.
ManagerHave you changed the towels and cleaned the baths?
HousekeeperYes sir, we have.
ManagerHave you emptied the bins and wiped the floor?
HousekeeperOf course, sir, as usual .
ManagerSo why did the guests wanted discount for dirty towels and used bed linen?
ManagerHave you ? the rooms on the second floor?
HousekeeperYes, we ?.
ManagerEven the two ? to the street?
HousekeeperYes sir, we have.
ManagerHave you changed the bed ? and sheets?
HousekeeperYes sir, sure.
ManagerHave you ? the towels and cleaned the baths?
HousekeeperYes sir, we have.
ManagerHave you emptied the ? and wiped the floor?
HousekeeperOf course, sir, as ? .
ManagerSo why did the guests wanted ? for dirty towels and used bed linen?

Exercise 3: True/False Statements

For each of the statements below, choose True or False.

Recording:
Transcript:

Dear Sirs!
We stayed in your hotel when we were on the European championship from the 15th of February to the 22nd of February, and we were very dissatisfied. We ordered our rooms by e-mail and had got a confirmation from you after the hotel received our payment. After arriving we found out our rooms were not available and we had to stay in one room for three people instead of two separate rooms. Our ordeal didn't stop there. During our stay, the rooms were poorly serviced and the hotel personnel were not very helpful in dealing with the problems.
I would like to ask you for a generous compensation for our suffering. Be so kind and present us your offer as soon as possible, before I share my experience about your hotel with other people on the internet.
yours sincerely
Hyman Goldstein

  1. Hyman Goldstein took part on the World Championship from the 15th of February to the 22nd of February.


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  2. He paid for the stay after arrival to the hotel.


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  3. He was very satisfied.


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  4. They ordered a room for three.


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  5. There were problems during the stay.


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  6. The hotel personnel were not helpful.


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  7. Now, Mr. Goldstein asks for a compensation.


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  8. Mr. Goldstein is ready to share his experience on the internet unless he gets a quick offer from the hotel management.


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  9. The hotel manager will be very pleased after reading this letter.


    ?

Grammar Practice

Exercise 1: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

I - just - arrive in Ankara
I have just arrived in Ankara

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Exercise 2: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

They have cleaned the room.
Have they cleaned the room?

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    B. ?
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Exercise 3: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

Has she asked for a non-smoking room?
No, she hasn't.

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Exercise 4: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

Has she asked for a non-smoking room? Yes, she has.

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Exercise 5: Transformation

Using the example as a model, change the structure and make a new sentence.

Example:

oder - dinner
Has the dinner been ordered?

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    B. ?
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Dictation

Exercise 1: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
Transcript:

The receptionist has sent for the service engineer. The service engineer will fix the hot water tap and mend the fuse.

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Exercise 2: Dictation

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Recording:
Transcript:

The guests have asked for a financial compensation. The hotel manager offered them 15% reduction.

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Checklist

In this lesson you should learn

  • about regular problems in hotels
  • how to deal with hotel problems
Version 2.0 (2013-01-03 13:43 CET)
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