Lekcia 4: English for Hotels

Ciele a zameranie

V tejto lekcii si osvojíte slovnú zásobu z oblasti hotelierstva.

Precvičíte si nasledujúce schopnosti a znalosti:

Vyžiadanie si a poskytnutie informácií
Jednanie s verejnosťou

Gramatické zameranie tejto lekcie:

Slovná zásoba

	k dispozícii
	kúpeľňa
	účet
	prikrývka
	mimochodom
	chyžná
	poplatok
	dvojposteľová izba
	izba s príslušenstvom
	vybavenie
	dlážka, poschodie
	vestibul
	plná penzia
	denná miestnosť
	hosť
	polpenzia
	žiaľ
	nepohodlie
	kľúč
	výťah
	vestibul
	batožina
	manažér
	neporiadok
	nosič batožiny
	účelový
	cenová relácia
	recepčný
	hneď
	izbový servis
	sezóna
	plachta
	sprcha
	jednoposteľová izba
	personál
	vhodný
	kufor
	apartmán
	umožniť
	ospravedlniť sa
	rezervovať si
	zásobovať
	prihlásiť sa
	odhlásiť sa
	uterák
	oddelené postele
	voľná izba
	voľný
	DPH
	budenie telefónom

Precvičovanie slovnej zásoby

Cvičenie 1: Precvičovanie slovnej zásoby

Doplňte správny preklad pre každý z nasledujúcich výrazov.

voľný [?]
oddelené postele [?]
jednoposteľová izba [?]
kúpeľňa [?]
žiaľ [?]
vybavenie [?]
manažér [?]
recepčný [?]
budenie telefónom [?]
personál [?]
odhlásiť sa [?]
plachta [?]
hosť [?]
dlážka, poschodie [?]
neporiadok [?]
poplatok [?]
rezervovať si [?]
apartmán [?]
ospravedlniť sa [?]
umožniť [?]
nosič batožiny [?]
plná penzia [?]
k dispozícii [?]
polpenzia [?]
prihlásiť sa [?]
hneď [?]
chyžná [?]
sezóna [?]
prikrývka [?]
nepohodlie [?]
DPH [?]
výťah [?]
kľúč [?]
izba s príslušenstvom [?]
dvojposteľová izba [?]
vestibul [?]
uterák [?]
voľná izba [?]
izbový servis [?]
batožina [?]
účet [?]
cenová relácia [?]
sprcha [?]
mimochodom [?]
denná miestnosť [?]
kufor [?]
účelový [?]
vestibul [?]
vhodný [?]
zásobovať [?]

Posluchové cvičenia

Cvičenie 1: Začiarkávací test

Zvoľte správnu odpoveď.

Nahrávka:

Prepis:

Receptionist	Good afternoon, can I help you?
Mrs Joyce	Well yes. Do you have any rooms available?
Receptionist	Yes, madam. How long would you like to stay?
Mrs Joyce	For two nights. Actually, your hotel was recommended to us because my husband is blind.
Receptionist	There's no problem at all. The hotel caters for blind and visually impaired guests, and you will find our rooms attractive and purpose-built to meet your needs. What kind of room would you like?
Mrs Joyce	A double room, twin beds if possible. And what about my husband's guide dog?
Receptionist	Don't worry. We have all the facilities for you to look after your dog. There is a grooming room and an assistant if you need help. There is even an exercise area for dogs in our park.
Mrs Joyce	Oh, good. How much is the room?
Receptionist	The room charge is 230 euros per night including VAT. There is no supplement for the guide dog.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

What kind of room does Mrs Joyce want?
a.
b.
c.

[?]
How long does she need the room for?
a.
b.
c.

[?]
When does Mrs Joyce arrive at the hotel?
a.
b.
c.

[?]
How much does the room cost?
a.
b.
c.

[?]
How much is the VAT?
a.
b.
c.

[?]
Why is the room suitable for Mr Joyce?
a.
b.
c.

[?]

Cvičenie 2: Začiarkávací test

Zvoľte správnu odpoveď.

Nahrávka:

Prepis:

Receptionist	May I have your passport, please? Thank you. Mmm. Susan Bush. Your room's on the fourth floor, number 406. Here's your key. The porter will take the luggage up, and there's a lift across the foyer.
Susan	Thank you. Oh, I haven't had any lunch. Where can I get a sandwich or something?
Receptionist	I'm afraid the hotel restaurant is closed. It opens at 7.00 for dinner but there is a very nice tea shop just opposite the hotel.
Susan	Thank you. What time is breakfast?
Receptionist	Breakfast is served from 8 o'clock to 10.30 in the Blue Room.

:Susan. I'd like breakfast in my room, please. Could you give me a wake-up call at 8.30? And I want to check out before 10.00.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

What is Susan doing?
a.
b.
c.

[?]
Where is Susan's room?
a.
b.
c.

[?]
Where is breakfast served?
a.
b.
c.

[?]
Where is Susan going to have breakfast?
a.
b.
c.

[?]
Who will take the luggage to the room?
a.
b.
c.

[?]

Cvičenie 3: Začiarkávací test

Zvoľte správnu odpoveď.

Nahrávka:

Prepis:

Frank Turner	Hello, reception? This is Frank Turner in room 707.
Receptionist	Yes, sir. How can I help you?
Frank Turner	I've just checked in and come up to my room and it's in a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough.
Receptionist	I do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away.
Frank Turner	That's fine, thank you. By the way, I need to make some photocopies.
Receptionist	No problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

Why isn't the room ready?
a.
b.
c.

[?]
Can Mr Turner change rooms?
a.
b.
c.

[?]
Where can Mr Turner make photocopies?
a.
b.
c.

[?]
Mr Turner is:
a.
b.
c.

[?]
When will Mr Turner change room?
a.
b.
c.

[?]

Cvičenie 4: Začiarkávací test

Zvoľte správnu odpoveď.

Nahrávka:

Prepis:

Receptionist	Hello. The Gresham Hotel. Felipe speaking.
Client	I'd like to book a room, please.
Receptionist	Certainly, sir, how long would you like to stay?
Client	I want a single room, en suite, for the night of Monday the 1st of September and Tuesday the 2nd. Then again on Friday the 5th of September.
Receptionist	I'm afraid we have no single rooms free on those dates but we can offer you a double room for single use.
Client	That's fine. I may want to stay an extra night.
Receptionist	I'm sorry, sir. The hotel is full on the 6th and 7th.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

When does the client want to stay at the Gresham Hotel?
a.
b.
c.

[?]
How long will he stay at the hotel?
a.
b.
c.

[?]
The hotel has:
a.
b.
c.

[?]
When is the hotel full?
a.
b.
c.

[?]
What's an en suite room?
a.
b.
c.

[?]

Všeobecné porozumenie

Cvičenie 1: Pravda/nepravda

U každého z nižšie uvedených tvrdení zvoľte, či je pravdivé alebo nie.

Cvičenie 2: Dokončovanie viet

Precvičte si hovorenie. Podľa vzoru dopĺňajte vety, ktoré počujete.

Precvičovanie gramatiky

Cvičenie 1: Nahradzovanie

THERE IS, or THERE'S, is used with singulars or uncountables. Let's practise this.

Cvičenie 2: Nahradzovanie

The negative of THERE IS, or THERE'S, is THERE ISN'T. Let's practise this.

Cvičenie 3: Nahradzovanie

A different way to make a negative is with THERE'S NO. Let's practise this.

Cvičenie 4: Nahradzovanie

The interrogative form of THERE IS, or THERE'S, is "IS THERE ...?". Let's practise this.

Cvičenie 5: Nahradzovanie

THERE ARE is used with plurals or countables. Let's practise this.

Cvičenie 6: Nahradzovanie

The negative of THERE ARE is THERE AREN'T. Let's practise this.

Cvičenie 7: Nahradzovanie

A different way to make a negative is with THERE ARE NO. Let's practise this.

Cvičenie 8: Nahradzovanie

The interrogative form of THERE ARE is ARE THERE? Let's practise this.

Upevňovanie vedomostí

Cvičenie 1: Pravda/nepravda

U každého z nižšie uvedených tvrdení zvoľte, či je pravdivé alebo nie.

Nahrávka:

Prepis:

When I travel, the process of checking into hotels is usually one of the most interesting parts of my adventure. This, of course, is because I am blind and travel with my Guide Dog.

When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Here are a few tips which will help the sight-impaired:

Credit card receipts: Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys: Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers: Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there should be Braille labels on the equipment and employees should know how to orient blind persons who want to use the machines.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

The writer usually travels with his guide dog.

[?]
He never tells hotel staff he is blind.

[?]
Hotel staff are always well trained to deal with the blind.

[?]
Most hotels provide a signature card.

[?]
The blind guest always finds it easy to use a card key.

[?]
Gymnasium equipment should have Braille labels.

[?]
Hotels could do more to help the blind and visually impaired.

[?]
Blind people often sign their names on a receipt by using a signature card.

[?]
A card key should provide tactile information.

[?]
Everybody can read Braille.

[?]

Cvičenie 2: Diktát

Najskôr si raz vypočujte kompletnú nahrávku. Potom prejdite do veľkého textového vstupného poľa nižšie a použite kláves ‘>’ a prehrávajte diktát po častiach. Diktovaný text zapisujte. Viac informácií nájdete v pomocníkovi k cvičeniu.

Cvičenie 3: Doplňovačka

Pozorne si vypočujte nahrávku a potom vyplňte vynechané miesta v nižšie uvedenom texte s použitím rovnakých slov.

Nahrávka:

Prepis:

Credit card receipts. Most blind people sign their names on a receipt using a signature card. The hotel employee can assist by positioning the opening of the signature card over the space where the signature is required. If a signature card is not available, the credit card can be positioned with its top edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted into the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

By making a few simple changes like these, hotels can make blind and visually impaired travellers much more welcome.

Credit card receipts. [?] blind people sign their names [?] a receipt using a signature card. The hotel employee can assist [?] positioning the opening of the signature card [?] the space where the signature is required. If a signature card is not available, the credit card can be positioned with its [?] edge along the signature line.

Card keys. Card keys for rooms should provide tactile information so the blind user can determine which end and face of the card should be inserted [?] the lock.

Room numbers. Rooms should have raised numbers and Braille on each door.

Exercise facilities. If the blind person wishes to use the exercise facilities or gymnasium, there [?] be Braille labels on the equipment and employees should know [?] to orient blind persons [?] want to use the machines.

By making a few simple changes like [?], hotels can make blind and visually impaired travellers much more welcome.

Cvičenie 4: Doplňovanie s výberom

Vyberte najvhodnejšiu možnosť na doplnenie každej z nasledujúcich viet.

Toto cvičenie je k dispozícii tiež v čisto posluchovej/ústnej forme:

The process of checking ____ a hotel can be difficult.
a.
b.
c.

[?]
Spring, Summer, Autumn, and Winter are the four ____ of the year.
a.
b.
c.

[?]
The time of year when a hotel is very busy is called ____ season.
a.
b.
c.

[?]
Hotels usually have different ____ for low season and high season.
a.
b.
c.

[?]
Having all your meals in the hotel is called ____ .
a.
b.
c.

[?]
How much is the room ____ night?
a.
b.
c.

[?]
Hotels are classified by the number of ____ .
a.
b.
c.

[?]
Quarter past nine is the same as ____ .
a.
b.
c.

[?]
Half past ten is the same as ____ .
a.
b.
c.

[?]
Twenty-five to two is the same as ____ .
a.
b.
c.

[?]
Four forty-five is the same as ____ .
a.
b.
c.

[?]
Five to five is the same as ____ .
a.
b.
c.

[?]
6.30 a.m. is ____ .
a.
b.
c.

[?]
6.30 p.m. is ____ .
a.
b.
c.

[?]
4.15 p.m. is ____ .
a.
b.
c.

[?]
If you meet somebody at 7.30 a.m you can say ____ .
a.
b.
c.

[?]
If you meet somebody at 9.30 p.m., you can say ____ .
a.
b.
c.

[?]
If you are going to bed at 9.30 p.m. you can say ____ .
a.
b.
c.

[?]
Christmas and New Year are in ____ .
a.
b.
c.

[?]
Easter is in ____ .
a.
b.
c.

[?]

Kontrolný zoznam

Po dokončení tejto lekcie by ste mali byť schopní:

Používať slovník a výrazy týkajúce sa hotelových služieb