Aims and Objectives
In this unit you will learn and practise vocabulary related to telephone communications.
You will practise the following skills and functions:
- listening for information
- dealing with in-coming and out-going calls
The grammar focus of this unit is:
Vocabulary Practice
Exercise not available in this language version.Listening Comprehension
Exercise 1: Multiple Choice Questions
Chose the correct answer.
Exercise 2: Multiple Choice Questions
Chose the correct answer.
Exercise 3: Multiple Choice Questions
Chose the correct answer.
Exercise 4: Multiple Choice Questions
Chose the correct answer.
Exercise 5: Multiple Choice Questions
Chose the correct answer.
Exercise 6: Multiple Choice Questions
Chose the correct answer.
Exercise 7: Multiple Choice Questions
Chose the correct answer.
General Comprehension
Exercise 1: True/False Statements
For each of the statements below, choose True or False.
Exercise 2: Sentence Completion
Speaking Practice. Complete the sentences you hear, using the example as a model.
Grammar Practice
Exercise 1: Transformation
Change the following sentences into questions.
Exercise 2: Transformation
Answer the following sentences using "YES".
Exercise 3: Transformation
Answer the following sentences using "NO".
Exercise 4: Substitution
Make polite questions using "Can you".
Exercise 5: Substitution
Make polite questions using "Can I".
Exercise 6: Transformation
Answer the questions using "I'm afraid I can't ...".
Exercise 7: Selections
Chose the correct answer.
Consolidation
Exercise 1: True/False Statements
For each of the statements below, choose True or False.
Exercise 2: Dictation
Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.
Exercise 3: Cloze
Listen to the recording carefully and then fill in the gaps in the text below using the same words.
Exercise 4: Gap Filling
Choose the correct option to fill the gaps in the following sentences.
Checklist
Use the following list to check whether you have obtained full benefit from this unit. You should be able to:
- make a call
- leave a message
- take a message
- spell
- repeat telephone numbers